An inspection of Buckingham Lodge Car Home in Carbrooke, near Watton, has rated the facility as requiring improvement after a report said the service 'was not always safe'.
A report published by the Care Quality Commission (CQC), following an inspection in February 2017, said the home requires improvement in four out of five areas - safety, effectiveness, responsiveness and leadership.
It was rated as good for caring
The report said: 'Although people we spoke with said that they felt safe living at Buckingham Lodge Care Home the majority of people told us there were not enough staff to meet their needs.'
It added: 'Call bells were not always answered promptly which had led to people having to wait to receive their care.'
The report also stated people's needs 'were not consistently met by a staff team who had the right competencies, knowledge and skills to meet people's diverse care and support needs.'
One person at the home required a 'specialist medical procedure in place'. The report said: 'We found that none of the nursing or care staff had received training or had a competency assessment carried out of their knowledge and skills of how to support this person with their needs.'
The inspector added the home manager had already identified the problem and was, at the time of inspection, liaising with a specialist healthcare professional to provide the training.
A spokesman for Buckingham Lodge said: 'We take the CQC report very seriously and have a robust action plan in place, overseen by senior management, to ensure all the issues raised are fully addressed. We are taking measures to act upon the CQC's concerns and our absolute priority remains to ensure that residents receive safe, effective and high-quality care.'
The home and its staff were praised for the care the residents received and commented on positive feedback from relatives of those using the service.
The report stated: 'We observed kind and gentle interactions between staff and people during the two days of our inspection Staff engaged with people in a kind and considerate manner.'
It added: 'Relatives told us that they could visit anytime they wished and that they were made welcome at the home.'
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