Traffic lights that have caused long delays on the B1172 are scheduled to return in the new year.
The lights have recently been removed from the road, formerly known as the Old A11, where they have been stationed on numerous occasions throughout the past year.
South Norfolk councillor David Bills said he could empathise with people's frustrations and he felt the company, Cadent Gas, should be more open about the roadworks.
He said: 'Utilities have a right to perform work on the highway. Norfolk County Council's duty is to co-ordinate as best possible all highway works to cause least impact on the network.
'Having said that, on behalf of motorists and residents, I have tried making contact by phone and email with the gas company to find out what it is they are doing and why it is they keep returning. No meaningful response has been given. It is most frustrating for residents and drivers alike.'
Fellow councillor Leslie Dale echoed Mr Bills' sentiment, after queuing in traffic throughout the week.
He said: 'It would help our residents' understanding to know what's wrong with the gas pipeline and what remains to be done and a timescale.'
After being contacted for comment, Cadent Gas announced that the lights were scheduled to return next year.
The company said: 'We have had to repair a number of gas escapes from this section of gas main and we have begun the process of replacing it. Originally we had planned to insert the new gas main into the old pipe, to reduce the need for digging and thereby minimise congestion.
'However, after carrying out initial work to replace the gas main, we found that due to the design of the existing main, we needed to dig open cut excavations to lay the new gas pipe and ensure that local gas supplies are maintained while work is being carried out.
'The project has been redesigned to accommodate this and currently we expect to start the replacement project in the first week of February.'
Hethersett Parish Council chairman Jackie Sutton said the roadworks were an inevitable consequence of growth.
She said: 'The reality is we're in a growth area and repairs have to be made.'
Comments: Our rules
We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
Please report any comments that break our rules.
Read the rules here