Hemsby care home given zero-star food hygiene rating

Church Farm residential home in Hemsby.Picture: James Bass

Church Farm residential home in Hemsby.Picture: James Bass - Credit: James Bass

Urgent improvement is needed to improve food hygiene at a care home in Hemsby, according to a report.

Church Farm Care Home in Yarmouth Road, was visited by inspector on May 11 and it was found major improvement was necessary in each of the categories they looked at.

The residential home's hygienic food handling, cleanliness and condition of facilities and building and management of food safety all were ranked as the lowest possible score.

Anil Patel, the company director of the care home, said: 'I think it is a good thing to happen at the end of the day. In summary this is not right and we can put it right. Whatever has been asked has been put in place.

'We will make sure our paper work is up to date,' he said, adding: 'Hopefully then we should get back to normal.'


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A spokesman for the borough council said they regularly visit businesses which deal with food to ensure they comply with the law and to decide hygiene ratings.

They said one of the three key areas assessed relates to paperwork, but added: 'It is not possible to get a zero rating simply because they have not come up to scratch in this key area – they must also fall short in at least one of the other two areas.

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'Different businesses get a zero for different reasons, so it depends very much on the specifics and therefore you need to read the report to know why each got a certain rating. But it is not possible to get a zero based solely on paperwork.'

If a premises gets anything other than the top rating, the person who owns or manages the food business is given the inspector's report, which makes clear the reasons for their rating and what they need to do to improve.

Where issues are identified, council officers provide guidance, support and assistance, and continue to monitor the situation to ensure the necessary improvements are being made and sustained.

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