Union in call for action from East of England Ambulance Trust after NHS staff survey


- Credit: Archant

A union has called on the region's ambulance trust to urgently address staff issues after a survey found nine of ten respondents work extra hours.


Fraer Stevenson, Unison's branch secretary for the East of England Ambulance Service Trust, said she hoped the findings within the NHS Staff Survey would encourage the trust to show action on an issue which 'is causing hundreds of staff to leave'.

The staff survey is published nationally and contains feedback from staff working in every health trust in the country.

It found a rise in the number of staff at the ambulance trust who said they work extra hours, from 87pc to 91pc.

Ms Stevenson said: 'The NHS staff survey results are further evidence that late finishes remain an issue the trust needs to urgently address, to help improve health and well being in staff.'

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The rise mirrored four of the six other health trusts in the region, apart from Norfolk and Suffolk NHS Foundation Trust and Norfolk and Norwich University Hospitals NHS Foundation Trust.

The ambulance trust had the highest percentage of staff who experienced work-related stress (49pc), have witnessed potentially harmful errors, near misses or incidents in the last month (36pc), and experienced harassment, bullying, or abuse from patients, relatives, or the public (48pc).

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Ms Stevenson added: 'We hope these staff survey results will encourage the trust Board to show through their actions, they are prepared to lead a more supportive culture and address one of the main reasons why hundreds of staff are choosing to leave our trust.'

Ruth McAll, interim director of HR at the trust, said while the organisation could take many positives from the survey, there was still lots more to do.

'More staff took part in the 2015 NHS Staff survey than the previous year, and we can take away many positives from the result,' she said.

'We will be asking managers and staff to develop an action plan to address some of the issues the survey raised. We want this action plan to be owned by each department to ensure the right things are addressed and completed.

'The board have recently accepted our new people and culture strategy, which puts staff at the centre of our visions and values and the vital contributions they make to our success.'

The trust said it had improved in some areas in the survey from last year, 'including staff feeling enthusiastic about their job', 'more staff recommending the trust as a place to work or receive treatment', and 'support from immediate managers'.

The trust had a response rate of 34pc, the lowest of this region's health trusts.

To see the full results of the staff survey visit http://www.nhsstaffsurveys.com/

Have you got a health story? Contact our health correspondent by emailing nicholas.carding@archant.co.uk

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