Three Norfolk care homes told to improve by inspectors

The care homes have been told to improve.

The care homes have been told to improve. - Credit: Archant © 2006

Three care homes in Norfolk have been told to improve after being inspected by a health watchdog.

Abbeville Residential Care Home, in Great Yarmouth; Clarence Lodge Care Home, in Gorleston; and Fenners Care Home, in Fersfield, near Diss, must all makes changes following visits from the Care Quality Commission (CQC).

Both inspections to Abbeville and Clarence Lodge were made in July, and Abbeville was told it needed to meet certain requirements within safety and responsiveness by September 7.

According to the report: 'People were at risk of harm because they had not received their medicines as had been prescribed and medicines were not always stored safely.'

Tommy Rowe, manager for the 38-bed home, said they felt they had met the requirements and that improvements had been made.

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'We have been in regular contact with the CQC since the inspection, and we know that we will be due for another inspection at some point, but they sound pleased with the work that we have done and hopefully this will be reflected in the next inspection,' he said. Meanwhile inspectors found unclean beds and potential risks to patients' safety at Clarence Lodge.

The report said improvements needed to be made to the safety, effectiveness and responsiveness of the service, as well as how it was led.

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A spokesman for the care home said: 'We have been working with the authorities ever since the inspection and we are happy that improvements are being made and that we are getting things on track.'

The CQC have not taken formal enforcement at this stage and will check that action is taken by the care home.

Safety issues were also of concern to inspectors who visited Fenners Care Home.

The care home provides specialist residential and day care services for adults aged between 18-60 with learning disabilities.

The inspectors found systems for ensuring the safe management of medicines were not sufficiently robust, but there were enough suitable staff to support people.

However, the service was not consistently well-led, according to the report.

The CQC has asked the care home to send them a report detailing the action they are going to take in response to the report.

A spokesman for the home said: 'As a family-led business of 26 years, we have hit the ground running and have already started implementing the improvements required, with the support of our 18-strong staff team –and we are in the process of reporting back to the CQC.'

Do you have a story about a care home? Contact our health correspondent by emailing

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