Norfolk surgery de-registered family without proper notice

Photo: Anthony Devlin/PA Wire

Photo: Anthony Devlin/PA Wire - Credit: PA

A Norfolk GP surgery, which has not been named, failed to warn three patients – a daughter and her parents – before giving them 30 days to find a new GP, which is a breach of NHS regulations.

The issue began when the mother rang the practice manager, alleging her daughter's confidentiality had been broken.

The manager found her abusive and subsequently removed her from their surgery, along with her husband. According to the report, the daughter also behaved abusively towards the manager, who promptly removed her from the practice as well.

All three now have a 10-mile round trip to their new practice.

The health ombudsman ordered the surgery to pay the mother £300 and her daughter £200, it said in a report on Wednesday.

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The practice must also develop an action plan detailing how it will improve its handling of patient removals in future.

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