Third of staff at NHS trust abused in the last year

Clap for Carers Norfolk & Norwich Hospital 30th April 2020. Pictures: BRITTANY WOODMAN

A Norfolk man has launched a petition asking for two weeks extra holiday for frontline NHS staff. Pictures: BRITTANY WOODMAN - Credit: Archant

Almost a third of the staff at a Norfolk mental health trust have been abused in the last year, while around half do not look forward to going to work, the latest NHS staff survey shows. 

Figures from the 2020 poll show scores improved in four out of 10 key areas, with a care chief saying "more needs to be done".

More than 2,000 workers at Norfolk and Suffolk NHS Foundation Trust (NSFT) took part in the annual questionnaire, answering questions about their work environment. 

Almost 15pc said they had experienced harassment, bullying or abuse at work from managers in the past year, up from 12.9pc five years ago, while 32.2pc said they had received abuse from patients or other members of the public. 

READ MORE: NSFT boss quits after law degree controversy

Just over 70pc of responders said they are enthusiastic about their jobs, but only 55pc look forward to going to work. 


You may also want to watch:


A third said they often think about leaving the organisation, while almost a quarter said they will probably look for a new job in the next 12 months. 

Figures showed improvements in other areas, with 78.8pc saying NSFT acts fairly with regards to career progression, regardless of ethnic background, gender or religion, however, this is below the average of 86.6pc. 

Most Read

Managers showed an improvement in taking a positive interest in staff health and wellbeing, with 76.6pc agreeing or strongly agreeing – 7pc more than last year. 

Manager encouragement also rose, from 70.3pc in 2019 to 77.4pc in 2020. 

Jonathan Warren, chief executive at NSFT said the survey showed improvements but accepted there was more work to be done. 

He said: “Making sure our trust is somewhere people want to work is one of our top priorities. We know that supportive, compassionate leadership is the key to supporting our staff to thrive.  

“A new ‘Leading Confidently’ programme which is directly linked to our values of positively, respectively and together, will see more than 600 staff trained over the next 12 months. 

“We are continuing to invest in staff wellbeing with a new emotional wellbeing hub being set up to compliment the psychological support programme we have put in place for our Black and Asian staff.  

“We will also be focusing on creating a culture of mutual respect through our ‘Expect Respect’ campaign.” 

The full results can be found here

Become a Supporter

This newspaper has been a central part of community life for many years. Our industry faces testing times, which is why we're asking for your support. Every contribution will help us continue to produce local journalism that makes a measurable difference to our community.

Become a Supporter