Community health IT team up for award

Roisin Fallon-Williams, chief executive of Norfolk Community Health and Care NHS Trust (NCHC)

Roisin Fallon-Williams, chief executive of Norfolk Community Health and Care NHS Trust (NCHC) - Credit: Archant

The service desk at Norfolk Community Health and Care NHS Trust (NCHC) are finalists in the Service Desk Institute (SDI) global award for best small service desk 2018. This follows their achievement earlier in 2017 in becoming the first service desk team in Norfolk to be awarded the customer-led certification by the Service Desk Institute (SDI).

Following an audit, which included satisfying 104 criteria over 400 domains and providing evidence in over 400 questions through customer questionnaires and interviews, the NCHC team were awarded the globally-recognised accreditation.

Service desk staff will now attend the SDI conference in March where the ultimate winner of this global award will be announced.

Rosin Fallon-Williams, CEO of NCHC, said; 'I am very proud to see our service desk not only performing well and continuing to push for further improvements but also attracting interest externally to share our best practice.'


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