Most patients happy with care they receive at the Queen Elizabeth Hospital, in King’s Lynn

Staff sickness cost West Norfolk £370,000 last year.

Staff sickness cost West Norfolk £370,000 last year. - Credit: IAN BURT

Most patients think they are well cared for at the Queen Elizabeth Hospital, according to an NHS survey.

It comes just weeks after a report by another health watchdog, which claimed the QEH was failing to treat patients with respect or cater for their nutritional needs.

The 2012 National NHS Inpatient Survey says most people felt their hospital stay had been a good experience.

The verdict came 24 hours after the QEH was given a clean bill of health by commission inspectors following an unannounced spot-check of essential standards.

Unlike a survey out last month, which condemned the 500-bed hospital on the basis of interviews with 12 patients and a single relative, the Inpatient Survey was carried out among a random sample of more than 400 patients.


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All were asked about levels of privacy and dignity, the amount of information they were given around their condition, the length of time it took to be moved to a ward, cleanliness of wards, standards of catering, nurse staffing levels and confidence in their treatment.

Most patients gave positive responses. For example, more than 96pc said they felt they were treated with respect and dignity some or all of the time. Around 95pc had confidence in the doctors and nurses who were treating them. More than 97pc felt the hospital ward was clean and more than 91pc thought the hospital food was fair to very good.

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Director of nursing Gwyneth Wilson, said: 'The Inpatient Survey indicates that the majority of our patients feel well cared-for and that we are meeting their expectations.

'This has been reinforced by this week's message from the Care Quality Commission that we are now meeting all their standards. However, there is no room for complacency and we will continue to look for ways of making improvements for the benefit of our patients.'

Some concerns were also raised. Half of the patients surveyed said they were bothered at night by noise from other patients. More than 30pc of worried patients said they couldn't always find a member of staff with whom to discuss their fears and more than 60pc said they were often in pain while in hospital.

Publication of the Inpatient Survey coincided with delivery of a follow-up report to the QEH from the CQC.

Last August it raised minor concerns regarding three of a list of five outcomes from their list of standards. The snap visit by CQC inspectors in March found that improvements had been made to all the areas causing concern and the QEH now met all standards relating to respect and patient involvement.

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