Man's anger after three-hour ambulance wait following crash which left him unable to move
PUBLISHED: 15:19 24 December 2017 | UPDATED: 15:30 24 December 2017
Archant © 2017
A electrician has spoken of his anger and frustration after he was left waiting more than three hours for an ambulance following a car accident.
Geoff Siseman said he called the emergency services just after 2pm on Tuesday, December 19 requesting police and an ambulance as he was unable to move.
The police and the fire service attended the crash on Bury Road in Brandon and he was released from his car by firefighters because they believed he could have sustained a neck injury.
A spokesman for the East of England Ambulance Service Trust (EEAST) said they received a call at 2.19pm and following information that was provided the incident was categorised as a “non-emergency call”.
Mr Siseman, who lives in Field Road, Brandon, said: “At the time I could not move. My legs and back hurt.”
A neck brace was put on the 46-year-old by the fire service who he claimed rung for the ambulance and were told it would be a four-hour wait.
A GP from the nearby Forest Surgery came out to check on Mr Siseman and he was then taken to the surgery at 3pm-ish.
“He [the doctor] said there should be a paramedic here,” he said. “What concerns me the most is it could have been internal injuries. The shock was coming out and everything else was shaking like a leaf and I did not know what to do.”
Mr Siseman said while he was laying on an examination table, professionals at the surgery continued to ring for the ambulance.
One arrived at 5.33pm and Mr Siseman was taken to the West Suffolk Hospital, Bury St Edmunds.
He was discharged at 6pm the next day with neck pain and bruising.
An EEAST spokesman added: “As a result of high demand on the service at that time, five separate crews were diverted to patients with life-threatening or serious conditions following the original 999 call.
“The patient was assessed by a GP after being taken to the nearby surgery and the call was upgraded to requiring a blue light response following an update on the patient’s condition.”
Mr Siseman said: “I think it is ridiculous. If I had to be removed from my vehicle by the fire service and carried to the GP surgery how is that a non-emergency?”