Low demand for extended bank holiday hours at Norwich walk-in health centre

Timber Hill Health Centre in Norwich.

Timber Hill Health Centre in Norwich. - Credit: ©Archant Photographic 2010

A walk-in health centre in Norwich received just ten visits from patients during its extended opening hours over the bank holiday weekend.

NHS officials reported a busy three day weekend. However, two patients attended Timber Hill Health Centre in Castle Mall on Saturday night, six on Sunday night, and two on Monday night during its longer opening hours between 9pm and 2am.

The walk-in centre is usually open from 7am to 9pm. However, officials decided to open longer during the bank holiday to cope with an anticipated increase in demand following support from local clinical commissioning groups.

A spokesman for Norwich Clinical Commissioning Group (CCG) said: 'The CCGs of central Norfolk commissioned extended hours at Timber Hill Health Centre on a one-off basis rather than a formal trial.'

'It was a useful experiment but the walk-in centre was not extensively used during the extended hours. We shall reflect on this when we come to planning for future bank holidays.'


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The Norfolk and Norwich University Hospital received 854 A&E attendances over the three day weekend, compared with 834 during the last bank holiday in May.

The East of England Ambulance Service received 7,851 calls from Saturday to Monday - an increase of more than 4pc compared to last year's August bank holiday weekend.

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Of those calls, 3,794 people were taken to hospital.

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