Litcham health centre rated “outstanding” by CQC

Care Quality Commission

Care Quality Commission - Credit: Archant

A health centre in west Norfolk is one of only three in the central region to have been rated as 'outstanding' by the Care Quality Commission.

Litcham health centre was found to be providing an exemplary service to patients.

When it was last inspected in January 2015, it was rated as 'requires improvement'.

Under the programme of inspections made by the independent regulator of health and social care, all England's GP practices are given a rating according to whether they are safe, effective, caring, responsive and well-led.

The report by Professor Steve Field, Chief Inspector of General Practice, states that several areas of outstanding practice were seen at the centre.

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It continues, 'The practice used innovative and proactive methods to improve patient outcomes, working with other local providers to share best practice. Risks to patients were assessed and well managed.

'We received 187 patient comment cards, which represented feedback from 5pc of the patient list. Comments were consistently and strongly positive. 'Patients said they were treated with compassion, dignity and respect and that they were involved in their care and decisions about their treatment.'

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Data from the National GP Patient Survey published in July 2016 showed that patients rated the practice higher than others for most areas of care.

Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC's Central region, said: 'People deserve to receive good care that meets their individual needs from staff who are compassionate when they use GP services.

'It is clear these GP practices are providing an exemplary service to the people living in the areas they serve.

'The hard work of the staff who work at these services is making a real difference to patients. This is why we have found these practices to be Outstanding.'

How do you rate the care you receive at your practice/ health centre? Email

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