Lakenheath Surgery improves rating following inspection by Care Quality Commission

Lakenheath Surgery has received a 'good' rating during an inspection  by a health watchdog. Picture

Lakenheath Surgery has received a 'good' rating during an inspection by a health watchdog. Picture: Denise Bradley - Credit: EDP, Archant

A Suffolk doctors' practice has improved since its last inspection to be rated as 'good' by a health watchdog.

Inspectors from the Care Quality Commission (CQC) visited Lakenheath Surgery in April and rated the practice as 'good' in all areas; safety, effectiveness, caring, people's needs, and whether the service was well led.

In the previous inspection, carried out in July 2016, the surgery was said to be 'requiring improvement' with the services' safety judged as 'inadequate'.

Inspectors noted a 'significant number of medicines and devices that were not in date' and that it 'did not have robust procedures for stock control'.

During the latest inspection in April 2017, inspectors noted the practice had made significant improvements to the safety of its services including medicines 'within their expiry date' and 'systems and processes in place for the safe management of medicines and these were well managed'.


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The report stated the care given by the practice was good.

It said: 'Patients told us they were treated with compassion, dignity, and respect and they were involved in care and treatment decisions.

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'We saw that staff treated patients with kindness and respect and in a way that was individual to those patients that needed extra support.'

Dr Judith Roberts, from Lakenheath Surgery, said: 'It is certainly pleasing to be rated 'good' overall and 'good' in every area assessed.

'Delivering the best primary care services to our patients remains the priority for everyone working at the practice.'

In 2016 the surgery was rated as 'requires improvement' for how the services were led.

The practice is now judged to be 'good' in this area with the report stating: 'The practice had a clear vision and strategy to deliver high quality care and promote good outcomes for patients. Staff were clear about the vision and their responsibilities in relation to it.'

It added: 'The practice demonstrated that there was clear leadership to support staff and encourage improvements.'

The Surgery, which has four GPS, provides a range of medical services to around 5,200 patients in Lakenheath and the nearby villages of Eriswell, Sedge Fen, Holywell Row, Wangford, Hockwold and Feltwell.

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