Health watchdog tells King’s Lynn Residential home it must improve

A view from the entrance of King's lynn residential Home, which has had a critical CQC report and be

A view from the entrance of King's lynn residential Home, which has had a critical CQC report and been slammed by staff who have resigned. - Credit: Archant

Inspectors are due to revisit a care home which received a critical report in the summer.

Health watchdog the Care Quality Commission (CQC) inspected King's Lynn Residential Home, on Austin Fields, on June 19. It found it failed in six out of seven key areas, including failing to respect residents and protecting their privacy and dignity.

It added there were 'shortfalls' in management, staff training, guidelines and policies, the general environment and specific areas of the home including bedrooms, bathrooms, and toilets. The CQC, which placed the home on a three-month action plan, said it would continue to monitor it.

In a statement the European Healthcare Group, which runs the home, said: 'Following a routine inspection by the Care Quality Commission at the Kings Lynn Residential Home, we were alerted to the need for remedial action in areas which fell short of the high standards we set for our homes. As a result we have introduced a new management regime which has addressed the relevant issues and we have invited the Care Quality Commission to re-inspect the home at their convenience. While acknowledging the original concerns and need for action, we note the home's staff were praised in the report by residents and their families for its care, safety and service.'

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