Surgery urges patients to keep appointments after 'disgraceful' no shows
- Credit: IAN BURT
A GP surgery has pleaded with patients to keep their appointments or cancel after a string of 'no shows'.
The Orchard Surgery in Dereham said that on the morning of Thursday, May 20 alone it had eight patients not attend nurse and GP appointments, equivalent to two hours of clinic time.
Surgery manager Claire Warman said: “Our GP practice, like others locally and nationally, continues to be very busy and our staff have been working incredibly hard to ensure we provide the right treatment in ways that are safe and effective.
“Like other GP practices, we offer appointments over an extended range of days of the week and times of day to help patients book appointments which are most convenient for them. We are also using digital technology to help our patients book and cancel their appointments more flexibility."
She added: “There are many genuine reasons why you may not be able to attend your appointment, however by letting us know as soon as possible, you give us the opportunity to reschedule it for someone else.”
You may also want to watch:
Breckland District Council’s executive member for health, Alison Webb, said: “I urge all of our community to ensure that if they make an appointment at the surgery, to keep it or cancel it.”
She added: “Failure to turn up means that other residents who may need an urgent appointment will be delayed and who knows - we ourselves might be in that position some time in the future."
- 1 'An insult to the city': Couple ditch 'hellhole' hotel after 45 minutes
- 2 Road cleared after overturned lorry on A47/A11 Thickthorn roundabout
- 3 Travellers camped at garden centre car park
- 4 Former Norwich boxing champion banned from contacting ex-partner
- 5 Hundreds give amazing send-off to well-loved supermarket worker
- 6 Man arrested on suspicion of murder after woman found dead in flat
- 7 New Lidl stores to open in Norfolk and Waveney in £1.3bn expansion
- 8 Ex-head charged with sex attacks on boys at Norfolk school
- 9 Historic railway platform building could be demolished in station revamp
- 10 RSPCA shop loses more than £1,000 after 'slamming scam'
A 91-year-old patient at the surgery, who asked not to be named, said the people who weren’t bothering to attend or cancel their appointments were “disgraceful” - particularly given the high demand for slots.
The patient recently tried to book a same-day appointment, and said they were placed number 22 in a telephone queue.
“I put the phone down, because who wants to be on there for more than 20 appointments?” said the patient.
Local county councillor Phillip Duigan joined in the surgery’s plea to residents and said he feared the NHS would one day be forced to fine patients for not turning up.
“I wouldn’t like to see that sanction involved, but to be honest, it might have to happen one day if people don’t [keep to their appointments],” said Mr Duigan.