Care home staff referred to patients by their room numbers

Walsham Grange.

Walsham Grange. - Credit: Archant

Inspectors have criticised a care home where staff referred to patients by their room numbers and razors were left in communal areas which posed a risk to residents.

Walsham Grange, on Bacton Road, North Walsham, has been told it 'requires improvement' by health watchdog the Care Quality Commission (CQC) after it carried out an unannounced inspection in April.

Andrew Nelson, deputy manager of the care home, said they had worked on correcting the issues raised by the CQC since the inspection.

According to the report inspectors said areas of the care home's kitchen were dirty with spillages not cleaned up and cups and beakers were heavily stained.

They said staff referred to patients by their room numbers, which affected the residents' dignity.


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However inspectors also found staff were polite and kind to patients and all the residents interviewed said they were content with their care.

The CQC have also inspected six other adult social care services in the county which were all rated as 'good'.

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They were: Wensum Way in Fakenham, Springdale in Brundall, Shulas in Cromer, Ritson Lodge in Great Yarmouth, Lilas House in Cromer, and Casarita in Norwich.

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