Ailwyn Hall Care Home placed in special measures after failings were found by inspectors

Ailwyn Hall Care Home, near Honingham, has been put in special measures. Picture by Nicholas Carding

Ailwyn Hall Care Home, near Honingham, has been put in special measures. Picture by Nicholas Carding. - Credit: Archant

A care home where some staff had not been trained to carry out first-aid was branded inadequate by health inspectors.

Ailwyn Hall Care Home, in Honingham, has been placed in 'special measures' by the Care Quality Commission (CQC) after a string of failings were identified.

These included:

- Not having enough staff on shift.

- Staff lacking first-aid and fire safety skills.

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- Patients at risk of malnutrition were not being checked enough.

Since the unannounced inspection, in November, the care home has appointed a new manager and has embarked on a refurbishment to improve its facilities for residents.

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Concerns were first raised by the CQC in May last year, after which the care home produced an 'action plan' to tackle the issues.

But the CQC say not enough progress has been made - and ranked the care home inadequate in three of five key areas (safe, effective, and well-led).

The inspectors said in their report: 'We found people were not being provided with safe care.

'Risks to people's health and safety were not always identified.

'Although the provider had increased staffing levels, there were still occasions when shifts were not staffed in line with the numbers the provider had identified as being needed to meet people's needs.

'None of the staff working on some shifts had training in areas such as fire safety or first aid.'

In addition the care home's patient records and food charts were not always updated or available.

The CQC were also told of a 'divide' between new and existing staff, because of a high turnover of workers.

Ania Smith, operations director of Ashley Care Group - which runs the care home - said: 'We are very disappointed with the inadequate status.

'We are fully co-operating with the CQC and all other outside agencies, and we are completely committed to improving the quality of our service.

'We are confident we can rectify the issues and receive a more positive rating in the next inspection.

'We have created a comprehensive action plan, appointed a new care manager, and also an independent auditor to monitor timely progress.'

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