Great Yarmouth care home celebrates ‘good’ CQC rating

Staff and residents at Eversley care home celebrating their good CQC report.Picture: James Bass

Staff and residents at Eversley care home celebrating their good CQC report.Picture: James Bass - Credit: Eastern Daily Press © 2015

Staff have received glowing praise in the latest Care Quality Commission inspection at Eversley Nursing Home in North Denes Road, Great Yarmouth.

Staff and residents at Eversley care home celebrating their good CQC report.Picture: James Bass

Staff and residents at Eversley care home celebrating their good CQC report.Picture: James Bass - Credit: Eastern Daily Press © 2015

Residents told inspectors they felt safe and happy living there and one remarked it was 'one of the best places in England'.

The report, published this month, gave an overall good rating to the Kingsley Healthcare-run home, which focuses on end-of-life care.

Manager Ewa Kujawa said she was immensely proud of the report and touched by the kind comments of residents and their families.

She said: 'It proves that what we do, even though it is not easy, is worth something. To make people happy and make them feel at home is a beautiful achievement.'

Eversley satisfied inspectors that its service was safe, effective, caring, responsive and well-led.

The report notes that residents were cared for by 'kind, caring and compassionate staff who listened to people, made them feel valued and treated them as individuals'.

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Inspectors found that there were enough well-trained staff to provide a good level of care.

They said staff were 'passionate about end-of-life care' and this was reflected in the home achieving Gold Standards Framework accreditation.

Inspectors observed that residents and their relatives were involved in making decisions about their care.

The report says: 'People are treated with dignity and respect; people's wishes regarding care at the end of their life are sought and respected.'

Inspectors found that individuals' needs and preferences were fully assessed and met and staff supported residents to access activities to complement their hobbies and interests.

The report says: 'The manager promotes an open culture and people and staff felt able to raise concerns which were listened to.'

Inspectors noted that the food was freshly prepared by a cook who has a good understanding of people's likes.

One visiting healthcare professional told the inspection team that staff provided people with 'exemplary, very individualised and holistic care'.

The report finds that the manager Ewa Kujawa is 'passionate about providing people with compassionate care based on their individual needs.'

Conversations with staff satisfied inspectors that this ethos had been instilled in everyone working at the home.