Frustrated Norwich residents left waiting almost six years for window repairs

Frustrated residents insist they have been fed 'lie after lie' after waiting nearly six years for repairs at their council flats.

Tenants in Goldwell Road and Gordon Square, Lakenham, Norwich, say windows at their properties are in dire need of improvements, with draughts blowing through and water seeping in. They say Norwich City Council's former contractor Connaught measured windows two years ago ahead of proposed repairs, but the company collapsed before any work could be carried out.

Stephen Little, a Town Close councillor, said it was expected the work would finally be completed next month, but now he had been informed it will be September at the earliest.

Billy Logue, 68, who has lived in the area for around 15 years, said: 'The council told me last week that it might be September before the windows are fixed. They told us that it would be September last year. It's lie after lie. Why don't they shut up and stop saying that?

'We did all this decorating about six years ago, waiting for the windows to be done and they still haven't been done. I will believe it when I see it.'


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Fellow resident Eileen Brooke, 73, who lives with her husband Edward, 84, said: 'The windows are in a bad state. When Connaught came they measured up all the windows, went round the whole place and said they would be there at a certain time and what furniture we had to move and that was it – we never heard anymore and they went bankrupt.'

Mr Little, a Green Party councillor, has urged the council to bring forward the repairs.

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But Victoria Macdonald, cabinet member for housing, previously stated in a council question reply that contractor Anglian Building Products was fixing approximately 200 windows a week, with 4,400 properties to sort in total. She insisted the proposed date for residents in Goldwell Road and Gordon Square had always been September/October 2012.

The Labour member added: 'It may have been the case that the original installation date under the previous contractor was before March 2012 but as members will appreciate everything has moved back due to the delay caused by the necessity to procure a new contract.'

A Norwich City Council spokesman said: 'The window replacement programme is a priority to the council and this is why we accelerated it and sought extra funding from the Homes & Communities Agency to help part fund this. We would like to assure our tenants that this work will be carried out as soon as is possible.'

Have you left been waiting a long time for housing repairs? Call reporter Richard Wheeler on 01603 772474 or email richard.wheeler@archant.co.uk

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