Flybe offer compensation to family who had to make 13-hour journey back to Norwich after flight cancellation
- Credit: Archant
Airline company Flybe have offered compensation to a family who were forced to fly to Cardiff and get a coach to Norwich following the cancellation of their original flight.
The changes meant it took the Wilson family, of Blofield, around 13 hours to get home from their skiing holiday in south east France, instead of the two hours their flight to Norwich was supposed to take.
Their flight from Chambery Airport was cancelled due to strong winds.
Father-of-two Ian Wilson was at first upset that no compensation was offered, and felt Flybe should have offered to fly them back to an airport in the UK which is closer to Norwich than Cardiff.
However following a complaint to the company he has been told that Flybe will offer compensation as a goodwill gesture - which the two parties will discuss.
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Mr Wilson said: 'I'm happy common sense and a focus on customer care has finally prevailed from Flybe.'
In a statement Flybe said: 'Flybe regrets the inconvenience experienced by Mr Wilson due to the cancellation of the above flight as a result of the adverse weather conditions that were entirely beyond our control and can confirm that compensation under EU261 in this instance is not applicable given the extraordinary circumstances of the situation.
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'The safety and care of its passengers and crew is the airline's number one priority.
'Flybe values its customers and so made alternative arrangements so that they could continue their travel on to Norwich with as little further undue delay as possible.
'Flybe again apologises for the inconvenience experienced and can confirm that it is looking to improve communication with its passengers during such times of disruption.'