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Recycling advisors start work

PUBLISHED: 15:19 28 June 2006 | UPDATED: 11:06 22 October 2010

A team of four recycling advisors starts work at Mile Cross Recycling Centre in Norwich on Monday 3 July as part of the County Council's improvements to its recycling centres.

A team of four recycling advisors starts work at Mile Cross Recycling Centre in Norwich on Monday 3 July as part of the County Council's improvements to its recycling centres.

The recycling centre at Swanton Road is operated by Waste Recycling Group (WRG), who are funding these new posts in an effort to improve customer service. The recycling advisors will be available at all times (8am-8pm April-August*) to direct people to the right place and answer questions about how to recycle and dispose of waste.

The team will also offer information about other opportunities to recycle, reduce and reuse their waste, including home composting and projects like Re>paint, Freecycle and Choose2Reuse** as well as organising events and giveaways. They will also carry out a public consultation looking at how traffic flow can be improved at the site.

Dan Jacobs, Recycling Supervisor at Norfolk County Council, said: “We are very excited about this new team of confident and enthusiastic recycling advisors. They will be on hand all day to help members of the public and answer questions so we hope they will make visits to Mile Cross recycling centre stress-free. The team will also be able to provide useful information on waste reduction, reuse and composting.”

Ian Monson, Cabinet member for Waste and Environment, said: “We at Norfolk County Council consider customer satisfaction to be extremely important. WRG's funding will greatly improve customer service at Mile Cross, which receives over 250,000 visits every year. Our recycling centres currently have among the highest recycling rates in the country and the new advisors will help us to match this with good customer service."

The appointment of these new staff follows the success of four recycling advisors who worked at the recycling centres in Mile Cross, Caister, Thetford and Wells last summer. A survey at these sites revealed customer satisfaction to be at 97% during this time.

New contracts to run the recycling centres from next April are currently out to tender. They specify that one member of staff must be trained as a recycling advisor so from April 2006 all recycling centres will have at least one recycling advisor on site.

This is the latest in a series of improvements made by Norfolk County Council to improve the level of service at recycling centres, including new signs, staff uniforms, CCTV and opportunities to recycle fluorescent tubes, batteries and TetraPak cartons.


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