Uniform provider insists changes are coming, as some still wait for their orders

The Schoolwear Centre in Ber Street, Norwich

The Schoolwear Centre in Ber Street, Norwich - Credit: Archant

The director of a school uniform suppliers has vowed to make changes as some children still did not have the correct uniform as half term began.

The Schoolwear Centre, on Ber Street, was first hit by problems at the end of the summer holidays after it struggled to cope with demand.

This meant many children were forced to start the year without the correct uniform.

But now, seven weeks later, angry parents are still waiting, with complaints of poor customer service and communication.

Tara Haynes' 11-year-old son goes to Broadland High School, and the family, who live in Horning, are still waiting for their order.

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She said: 'I rang them up over a month ago to find out if his uniform was in yet and they said it would be another two weeks. I rang them back at the end of those two weeks and still no uniform, but this time they couldn't tell me how long it was going to be.

'This is my first time using the Schoolwear Centre and I'm very disappointed, I'm hoping my son's school finds another company to use for next year.'

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Sheree Jolly's daughter, 11-year-old City of Norwich School pupil Carmen Lovett is stuck with just one pair of trousers.

Ms Jolly said: 'I called the schoolwear shop last week and they are still waiting for the other pair to come in, but they have her skirt. I ordered her school order on the 11th of June!'

Not all the orders remained unfulfilled, and some families have now received their items, but not without complication.

Parents highlighted issues such as unanswered phone calls and emails, conflicting information being given, and only knowing their children's items had arrived when they happened to pop into the store.

Director of the Schoolwear Centre, Graeme Bird, said: 'We're really catching up now so a lot of our orders are completed. We've been doing a lot of outbound calling work and working with schools to let them know we're making giant steps.

'We're looking at a new back office system that will help, some of our schools will have alternative suppliers.'

He said he was also looking at having more staff and upgrading their online ordering so stock levels were more clear.

'There's no way we can have another year like this year,' he added. 'but we're getting through the majority of the orders.'

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