Council goes Twitter mad

People in Norwich are to be given the chance to find out more about the daily duties of social workers, firefighters and the head of Norfolk's library service through social media as part of an innovative new venture.

Norfolk County Council is giving the curious-minded a chance to find out more about very different areas of the council's responsibilities on Tuesday by giving over three of its Twitter accounts to the public. By searching for the hashtag* #nccourday on the microblogging site Twitter (, people will be able to follow a shift of fire-fighters from Norwich, the working day of a social worker in Great Yarmouth and a team of highway rangers in the Fakenham area.

They will also experience a day in the life of the Millennium Library in Norwich and the council's customer service centre, which deals with hundreds of enquiries every day from across the county and beyond. Each of these teams or individuals will be shadowed by a colleague from the council who will tweet updates and photos regularly throughout the day to give as vivid and insightful an account as possible about what they're observing.

The Our Day event has been organised by the county council as part of a bid to find new and inexpensive ways to inform Norfolk residents about the work it does and give them a greater understanding of the services they pay for through their taxes.

James Carswell, cabinet member for communications and customer service on the county council, said: 'Twitter offers us a new and very immediate way to get in touch with the people to whom we are accountable, and I hope it will be fascinating and enlightening for people in Norfolk to find out what staff in these five frontline services experience in a given day.'

You may also want to watch:

To find the county council on Twitter, visit; to find Norfolk Fire and Rescue Service visit; and to find the library service visit

You can follow the Evening News on Twitter @eveningnews.

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