Cromer woman praises home carers after national “bad press”
Satisfied customer Margaret Massicks wants to redress the balance and sing the praises of her home carers.
Mrs Massicks, 86, has been getting morning help from Norfolk First Support for the past few weeks following a recurrence of a condition which can leave her very unsteady on her feet.
She has been delighted with the reliability, professionalism and friendliness of all the staff who have visited her home, off The Loke, in Cromer, and believes they deserve a pat on the back.
Mrs Massicks said there were many radio and newspaper reports nationally about home carers turning up late, or not at all, not having time to talk, getting people out of bed mid-morning and putting them back there in the afternoon.
'That's not my experience at all,' she said. 'I speak as I find and I'm going to stick up for them. I can't praise them highly enough. If they say they're coming, they come on time. They are full of good suggestions and advice to help me and they came out, punctually, through all that icy weather.'
You may also want to watch:
Home support worker Joan Felgate, one of those who have been helping Mrs Massicks, said the Norfolk County Council-run service aimed to help people, following illness or a spell in hospital, to look after themselves again and live independently in their homes.
The emphasis was on showing them ways of coping and giving them the confidence to try things for themselves.
- 1 What can't open in Norfolk on May 17 - and why
- 2 Go-ahead for eagles to be reintroduced to Norfolk
- 3 Man, 89, was killed by lorry as he headed to his parents' grave
- 4 'Absolutely horrific' - Girl, 14, kicked and punched in face in fight
- 5 Former Primark store goes up for rent
- 6 Norfolk seaside village third most sought-after in UK
- 7 Five rare birds that have been spotted in Norfolk
- 8 Man kicked and punched in head by group of attackers
- 9 Moment delivery driver walks through shop window
- 10 Woman who got stuck in marshes rescued by coastguards
Carers helped with everything from personal care to medicines, food and drink 'and we find time for a natter,' said Mrs Felgate. 'Sometimes we're the only person someone sees all day.'