Man in 70s targeted by cold call scam
A warning has been issued over a cold calling scam after a man in his 70s from Norwich was targeted this week.
Officers were called on Friday to an incident in which suspects claimed to be from HMRC, and told the victim he owes money and will be fined further unless the debt is paid by buying gift vouchers.
Suspects told the victim to purchase vouchers for an online gaming store which the victim went on to buy before providing the codes to the caller.
The caller instructed the resident to purchase further vouchers from a second store however vigilant staff members advised it was scam and prevented the sale of further vouchers.
It follows similar cold call incidents reported in recent months where scammers have claimed to be from HMRC stating that the person is involved in a lawsuit and owes money.
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1. Recognise the signs - genuine organisations like banks and HMRC will never contact you out of the blue to ask for your PIN, password or bank details.
2. Stay safe - don't give out private information, reply to text messages, download attachments or click on links in emails you weren't expecting.
3. Take action - forward suspicious emails claiming to be from HMRC to email@example.com and texts to 60599, or contact Action Fraud on 0300 123 2040 to report any suspicious calls or use their online fraud reporting tool.
4. Check GOV.UK for information on how to avoid and report scams and recognise genuine HMRC contact.
5. If you think you have received an HMRC related phishing/bogus email or text message, you can check it against the examples shown in this guide.
·HMRC will call people about outstanding tax bills, and sometimes use automated messages, however this would include a taxpayer reference number. If uncertain of the caller we would advise customers to hang up and call HMRC directly to check – customers can confirm our call centre numbers on GOV.UK. For tax credits we do not include customer details in any voicemail messages.
·HMRC Debt management teams do contact members of the public by phone about paying outstanding debts.
·Calls to and from the majority of HMRC offices will start with the prefix, 0300 or 0345
·If a customer (or agent) isn't confident that the call is from HMRC, we will ask them to call back. Depending on the circumstances and to give the customer confidence it is actually HMRC calling, information may be disclosed to the caller which only HMRC is party to.
·Calls from the majority of HMRC offices will leave caller identification data, i.e. the number the caller has used to contact you from
·For up to date advice on scam HMRC phone calls, visit GOV.UK - https://www.gov.uk/government/publications/phishing-and-bogus-emails-hm-revenue-and-customs-examples/phishing-emails-and-bogus-contact-hm-revenue-and-customs-examples#bogus-callers