Were you affected by the Ryanair strikes? You could be getting compensation
- Credit: Press Association
Ryanair is facing enforcement action by the airline regulator over its refusal to compensate passengers for delayed or cancelled flights.
Hundreds of people from the Eastern region were affected by pilot and cabin crew strikes at Stanstead airport.
The Civil Aviation Authority (CAA) said the low-cost airline has rejected compensation claims, and has now ended its agreement with AviationADR - an independent body which resolves passenger complaints.
Airlines can refuse to pay out for 'extraordinary circumstances', which normally involves bad weather or air traffic controller strikes.
However the CAA said it does not believe the strikes are 'extraordinary circumstances', as Ryanair has claimed.
You may also want to watch:
It therefore said the airline is not exempt, and customers should be compensated.
The CAA said passengers with an existing claim will now have to wait until the outcome of its enforcement action against the airline.
- 1 Would you know what to do if your car hit a deer?
- 2 Green light for new Tesco store in town centre
- 3 'Incredible' donation pays for expansion of Norfolk's largest ancient wood
- 4 What counts as a substantial meal under Norfolk's tier 2 pub rules?
- 5 Man arrested after woman suffers broken collar bone in row over mask
- 6 'It's nonsense': Shoppers react to Norfolk's Tier 2 announcement
- 7 Commuter trains halted as Norwich to London line blocked
- 8 New appeal as pregnant woman goes missing again
- 9 Several weeks into lockdown, Norfolk sees sharp decline in coronavirus infection rates
- 10 PRESSER LIVE: Norwich City v Coventry City - Krul out three weeks; Pukki out this weekend