Personal Finance: I’ve got a holiday booked - can I get my deposit back?
- Credit: Resolver/Getty
Martyn James, head of media at Resolver - which handles complaints and claims for the public - on holidaymakers who may have already put down a deposit on a holiday which may be impacted by the coronavirus outbreak.
I’ve been inundated with requests for information about holiday firms and refunds.
First things first, be reasonable where the matter isn’t urgent. The holiday firms are flooded with enquiries and may take longer to respond.
If you have flights booked and can’t travel, you can generally get refunds. You may also have the option to move the flight forward.
MORE: Personal Finance: What do I do if coronavirus has impacted the value of my investments?Compromise is really important at the moment.
I don’t want holiday firms to go over, so if you can move your holiday forward – hotel and all – then consider it.
You may also want to watch:
Holiday firms will appreciate you helping them stay in business and will try to accommodate you.
Refunds come down to the T&Cs on your booking.
- 1 Would you know what to do if your car hit a deer?
- 2 Which new Covid tier could Norfolk be in?
- 3 What was ‘strange stretched circle’ spotted over Norfolk skies?
- 4 Whale washes up off Norfolk coast
- 5 Four men caught at £2m Norfolk cannabis factory
- 6 Norfolk needs own Covid tier, say MPs ahead of restrictions decision
- 7 More than 50 pupils sent home after student tests positive
- 8 Drivers ‘lucky to walk away’ as cars overturn
- 9 What each lockdown tier could mean for Norfolk
- 10 Norfolk in Tier 2 of coronavirus restrictions, government confirms
Go through the firm you booked with.
If they refuse to refund and it’s not clear that this would have been an issue when you booked then you have the right to make a complaint.
MORE: Personal finance: What happens if I can’t pay my car PCP because of coronavirus? You may also be able to take a complaint to a trade body if they’re a member of one.
Resolver can help at www.resolver.co.uk