Bid by McDonald’s to open Norwich restaurant 24 hours a day opposed by Premier Inn, who say it will keep guests awake
- Credit: Archant
A bid by McDonald's to open a Norwich restaurant round the clock has been opposed by the next door hotel, which says it has had to pay £3,000 to guests unable to sleep because of noise from its fast food neighbour.
The burger chain wants 24 hour opening for the McDonald's near Norwich International Airport, beside the A140 Holt Road.
But the nearby Premier Inn, which offers a Good Night Guarantee - refunding customers who do not get 'a great nights's sleep' - has objected to the request to Norwich City Council for 24 hour opening.
They say the current opening hours, from 6am until midnight Sundays to Wednesdays and from 6am until 3am Thursdays to Saturdays, have already led to the Premier Inn having to compensate guests who struggle to sleep.
In documents lodged with City Hall, consultants Walsingham Planning say on Premier Inn's behalf: 'From January 2016 to date, the Norwich Airport Premier Inn has had to refund £3,079.50 to guests complaining of being disturbed by noise directly attributed to the McDonald's next door.
'Various noise sources have been cited, including the ordering intercom, noise from the car park, deliveries in the morning and general traffic to and from the location.'
The objection continues that the hotel scores highly on Trip Advisor, but some reviewers cited noise from McDonald's.
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It says the hotel's own customer feedback had received similar comments and that 'as a result of comments like these, the Norwich Airport Premier Inn already avoids using the bedrooms close to McDonald's (and especially its drive-through order point) as far as practical'.
Savills, on behalf of McDonald's, said a noise impact assessment found the opening hours extension would have 'no observable effect level' to the potential for noise impact from vehicle, people or plant noise sources.
The city council's planning committee will meet tomorrow, to make a decision.
And officers are recommending that councillors do agree to the 24 hour opening for McDonald's.
They say, in a report which will come before councillors, that: 'It is not considered that the extended opening hours will cause such a significant increase in noise so as to jeopardise the operations of the hotel.'