Beccles care home Wainford House is still inadequate, six months after being put into special measures

Care for the elderly.

Care for the elderly. - Credit: Archant © 2006

A care home put into special measures six months ago has been given another 'inadequate' rating.

Wainford House, in Saltgate, Beccles, was inspected by the Care Quality Commission (CQC) watchdog in October and found to be 'inadequate'.

As a result, it was inspected again in February, and a report published last week says the home still needs to make improvements.

Manager Claire Pilkington said she was disappointed by the latest negative report, and that the home was still working through their improvement action plan. 'We're working ever so hard at the moment to get everything completed and address all the concerns,' she said.

The latest report into the home, which has 27 residents, said: 'People were put at risk of harm because care records and assessments did not reflect current areas of risk and how these should be managed to protect the person from harm.'


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Mrs Pilkington said that care plans for all the residents were in the process of being updated, and that more staff had been employed.

The report was critical of the home's staffing levels, saying that: 'There were not enough staff available in sufficient numbers or with the right skills to meet people's physical, social and emotional needs.'

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And after raising similar concerns in the last report, the CQC's latest inspectors said: 'No action had been taken following our previous inspection to improve staffing to enhance the quality of life for people using the service.'

The report did acknowledge progress had been made in some areas since the first inspection, including ensuring robust recruitment systems were in place.

However, it was still rated as 'inadequate' in two areas, and as 'requires improvement' in three.

The report raised concerns over staff not spending enough time interacting with residents, the way staff are trained and how residents are supported to eat their meals.

Mrs Pilkington said the home had the full support of residents' families. The home will be re-inspected again in six months, and if improvements have not been made, the CQC would have the option to cancel the home's licence to operate.

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