Aviva teams visit flood-hit communities to give advice on claims

York City centre streets underwater from rising floodwaters from the River Ouse . Photo: John Giles

York City centre streets underwater from rising floodwaters from the River Ouse . Photo: John Giles/PA Wire - Credit: PA

Insurance companies have visited areas struck by floods to advise people on how to make claims after some of the worst flooding for several years.

Teams from Aviva, which was founded in Norwich, are on the ground in Yorkshire and Lancashire to meet customers who have been flooded and help them in the recovery process once the waters subside.

NFU Mutual, which supports rural communities, has also activated its emergency plans to support people.

Rob Townend, UK claims director for Aviva, said: 'Property damage as a result of flooding or storms is one of the most traumatic events that a homeowner and business can suffer.

'This trauma places huge responsibilities on us, the insurance industry. We can't stop the weather, but we can work tirelessly to support our customers affected by the events brought by this horrendous storm.'

Customers with Aviva are covered for flood and storm damage, Mr Townend said, and the company can also make emergency payments to help people pay for items such as baby food, nappies and clothes.

He said: 'Any damage caused to property and belongings will be covered and if customers have to move out of their home, because it is uninhabitable, the cost of alternative accommodation is also paid for - and we can make arrangements for pets, too.

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'Once we have assessed any damage we will install drying equipment for those properties that need it and for those people who can't remain in their homes we will arrange alternative accommodation as soon as possible.'

People who have been flooded are advised to contact their insurer as soon as possible and to make a list and take pictures of any items that have been damaged to help speed up a claim.