Anglian Water could take legal action after hundreds of homes left without water in north Norfolk
Anglian Water (AW) may take legal action against a contractor blamed for breaking the law, causing hundreds of north Norfolk customers low-pressure problems.
Some 500 homes in Badersfield, former RAF Coltishall, lost water completely for up to 20 hours last month following several weeks of slow-filling baths, dripping showers and non-working washing machines.
Dave Ward, head of networks with AW, said their investigations had identified that a third party organisation working in the area had operated AW's main without permission.
'By operating the valve on our pipe they reduced the flow of water causing the low pressures customers experienced,' Mr Ward added.
'It is illegal to operate a public water main without authorisation from the responsible authority and, as a result, we are pursuing this to prevent a future occurrence in Badersfield or anywhere else this contractor is working.'
You may also want to watch:
AW has set aside £25,000 for 'goodwill gestures' towards its affected customers, offering each £50 credit.
Mr Ward said this was roughly equivalent to one month of water and sewerage charges, plus an extra amount in recognition of the inconvenience caused.
- 1 Norfolk fuel update: Football match called off as crisis reaches day five
- 2 Former DJ and worker at Norfolk school was a 'deviant sexual predator'
- 3 Seaside restaurant hit with zero food hygiene rating
- 4 Week's worth of fuel gone in hours at village filling station
- 5 Police probe launched after video shows officer kick out
- 6 Nine ways to make your fuel last and avoid joining petrol station queues
- 7 NASA rocket spotted over Norfolk
- 8 Why are there queues for petrol - and do you really need to fill up?
- 9 Fuel shortages are on those who panicked - don't just blame the media
- 10 Norfolk Broads' village in £150,000 bid to buy land at auction
In addition, AW would be making a donation to a charity nominated by Tesco, at the request of one of the residents, Liz Dobson.
Staff at Tesco's Sprowston store travelled to Badersfield with supplies of bottled water on the night of May 14 after the community was left high and dry.
AW would also be making a donation to the Badersfield community, Mr Ward added.
And an agreement had been reached, in principle, with Preim, the site management company, about AW adopting the water network in the area.
Responsibility has previously been split between AW and Preim.
Mr Ward said they were confident that the measures being taken would ensure the local water network was managed more effectively.