Reader Letter: Banks ‘leave a nasty taste in the mouth’

PUBLISHED: 10:35 19 May 2018 | UPDATED: 10:35 19 May 2018

The Bungay branch of Lloyds bank has closed. Picture: Nick Butcher

The Bungay branch of Lloyds bank has closed. Picture: Nick Butcher

Archant © 2017

One reader is not surprised that banks have a so-called ‘bad reputation’.

We all know that banks have a bad reputation. They leave a nasty taste in the mouth.

Grandad Johnson (aged 87), has had enough. For years he has banked with the Halifax in St Stephens. Now you would have thought when they announced the closure of that branch, they would have reorganised the one on Gentleman’s Walk, so as to accommodate the extra customers. But no, nothing

was done. So now it is chaotic. The queue is rather long to put it mildly, and the wait well…

MORE: Concerns grow as multiple towns are left without a single bank

So grandad Johnson decided to try the M&S Bank. To open an account you must have either a driving licence or a passport as a means of identification. He has neither, only a bus pass, which is not acceptable, even though his photo is on it.

You must also produce an HMRC tax form (he does not pay tax). Then what about a UK mortgage statement? No he hasn’t a mortgage. How about a utility bill? Water rates, council tax must be dated within the last three months. (His are both out of date.) Firearms or shotgun certificate? None of those.

“Very sorry Mr Johnson, but we cannot open an account for you.”

Now what was that I said earlier, about banks having a bad reputation, with a nasty taste?

Do you agree with Clive? Let us know in the comments below or write to us at

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