Norwich’s shoe retailer Start-Rite gives staff a boost with innovative LEAN programme

PUBLISHED: 08:45 16 July 2018 | UPDATED: 09:48 16 July 2018

The Start-Rite team with their LEAN certificates. Picture: Start-Rite

The Start-Rite team with their LEAN certificates. Picture: Start-Rite


One of Norfolk’s best-known businesses, Start-Rite, is celebrating completing a year-long course aimed at improving their operation.

Start-Rite has enrolled 16 members of their Norwich staff on the LEAN programme, which teaches members of staff how to maximise their operational performance at work. .

Chris Knights, PM shift supervisor at Start-Rite, said: “I think the single most important factor regarding our LEAN course is the message it’s sent to the workforce. From day one, what your employers are doing is stating that not only do they value the constructive input of their staff, but they want to nurture and encourage it.”

The course focuses on practical application of LEAN’s principles, and demonstrates how to use them in the current economic climate.

The LEAN principles originate from Japan, and apply to both operational and office environments.

It has a focus on improving productivity, reducing lead-times, and improving the customer’s journey, amongst many others.

On completing the course, all candidates received a Level 2 NVQ qualification.

To find out more about the benefits of the LEAN development course visit

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