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Five Norfolk care homes to pioneer feedback app

Badgers Wood Care Home at Drayton is among the homes which will be using the app. Picture: DENISE BRADLEY

Badgers Wood Care Home at Drayton is among the homes which will be using the app. Picture: DENISE BRADLEY

Archant

Five Norfolk care homes will be among the first in the country to use a new app to collect feedback.

The homes, operated by Larchwood Care, are introducing the ‘How did we do?’ app to enable families to raise concerns or offer praise.

Senior managers can receive the feedback in real time so positive comments can be passed on to staff and calls for improvement can be acted on quickly, the company said.

Badgers Wood and Hillcrest in Norwich, Alexander Court in Thetford, Diamond House in Downham Market and Briar House in Kings Lynn will be using the new system.

Natalie Wright, manager at Diamond House, said: “Feedback from the people who live in our services and their families, whether positive or negative, is one of the best ways to ensure that standards are kept high. For people to know their comments are being treated seriously and dealt with at a high level gives extra peace of mind.”

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