Somebody’s watching me… How to trust your tech in this week’s Money Matters

PUBLISHED: 06:00 09 December 2018 | UPDATED: 08:30 09 December 2018

Iphones can allow payment at the touch of a fingertip. Picture: Getty Images

Iphones can allow payment at the touch of a fingertip. Picture: Getty Images

Getty Images

James Walker of Resolver talks trusting your tech when you’ve bought home the Christmas gifts.

James Walker, from Resolver. Picture: SuppliedJames Walker, from Resolver. Picture: Supplied

In the run up to Christmas, you might be considering buying some traditional gifts – only now they come stuffed full of new technology.

Not just smart phones and watches, but fridges that order food for you, toys that interact with the kids and sound systems that chat to you around the house.

Technology is great – imagine a world without online shopping or GPS, because it wasn’t that long ago when these things were in their infancy.

But lots of people tell me they’re worried about the pace of change and how to own their own data.

There’s been some shocking stories of tech listening in too, from a murder case where Amazon’s Alexa became an eavesdropping witness to the more shocking events in the Saudi Embassy in Turkey where a smart watch recording sparked a diplomatic disaster.

Here are a few tips to help you trust your tech:

Turn off the mic.

Most phones are sold with the microphone enabled but you can turn it off if you’re worried about who’s listening in. All the info will be in the ‘settings. It’s not always obvious where but persevere!

If in doubt, a search online will give you all the info you need in seconds.

Question the big tech companies.

Why does Google need to know where you are when you’ve searched for something on your phone?

What does Apple want with those reports it keeps nagging you to send?

Wanna do a Facebook quiz? We’re so used to using the big tech companies that we often don’t question what they’re up to.

Be suspicious, don’t click yes on requests for information and lock down your privacy and advertising settings on all these sites.

Kids toys.

There’s a bumper batch of kids toys that form part of the ‘internet of things’ – an increasingly popular phrase covering things that connect to the internet.

These can seem like great fun or an entertaining novelty.

But bear in mind that opening the door to the internet means a risk – however small – of people exploiting the link.

So before you connect up, read the instructions, check with parent’s websites online and don’t leave your child unattended with internet connected toys unless you’re sure they’re secure.

Keep on top of your passwords.

If you’re using fingerprint ID or ‘keychains’ to remember your passwords for you, don’t get complacent.

Recent hacks of Ticketmaster, British Airways, Facebook and many other companies have resulted in fraud on people’s accounts.

I’ve seen countless examples of fraud where just one successful hack has given an email, password and card information. The fraudsters have then tried that combo with every big firm they can think of.

Beat them at their own game by having separate passwords for banking and credit, shopping, social media and other interests. I know it’s a drag, but it will save you a fortune.

Watch your Wi-Fi.

Make sure your home WiFi is secured so no-one else can see it or use it.

You might have thought it was cute to put ‘Ted and Suz’ years ago when you set it up but lock it down now!

Change the default password too. Remember when you find a WiFi spot for that ‘on the go’ working or chatting vibe that most external WiFi networks are not secured. So think twice before logging on to one and don’t stay logged in.

Create a guest network.

Worried about your fridge freaking out? What if the toaster has a tantrum?

You can set up a guest network for all your connected devices, so if they do get hacked, they aren’t linked to the main network. There are loads of online tips to help you do this for free.

And if you think your data has been misused, Resolver can help…

Resolver can help you sort out complaints about pretty much anything for free. Check out and share your experiences at

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