James Walker of Resolver.co.uk: This new ruling means you are entitled to more likely to get compensation after delayed flight
There are lots of situations in life that we dread.
Making small talk with strangers is enough to push many people over the edge. The thought of being stuck in a lift with James Blunt playing over the tannoy on repeat chills me to the bone.
But one situation that makes us all despair is being stuck in an airport when your flight is delayed. The only silver lining on that particular cloud is the fact that you may be able to claim compensation if your flight is delayed over three hours.
Not only that, but you can go back to claim for delays up to six years ago – so check your email inboxes for those old confirmation details.
In a turn-up for the books, the European Courts of Justice (ECJ) has ruled on a court case that means you can now claim if you’re delayed over three hours as a result of a connection delay outside of the EU too.
Typically, there are tons of terms, exemptions and rules when it comes to flight delays.
We’ve got a full guide on the Resolver website at www.resolver.co.uk/flights – but here is my super-simple version.
■ If you book a flight either to or from an EU country (and some others) or use an EU airline you can get compo for delays over three hours.
■ That includes airport expenses (don’t get too excited, it won’t cover a trip to the champers and caviar shop).
■ The compensation is in euros and increases depending on the delay from 250 to 300, 400 or 600 euros.
■ You are only able to claim compensation if the delay was the airline’s fault (something within their control, basically).
■ The new ruling means as long as you’re flying to or from an EU territory with a stopover in a non-EU territory, you can get compensation for any delays that might occur – even if they happen on part of the journey that’s outside the EU.
But what about strikes, volcanos, cancellations, cock-ups and other problems, I hear you ask? Well, that’s too complicated to summarise here so check out the Resolver site! If in doubt, put a claim in. It’s free and dead easy to do.
Need help with a flight delay or cancellation? Get started at www.resolver.co.uk/flights
James Walker is the founder of Resolver.co.uk