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Sprowston Manor owner ranked as worst hotel chain for seventh year running

PUBLISHED: 14:26 28 October 2019 | UPDATED: 14:39 28 October 2019

Britannia, the hotel which owns Sprowston Manor, has been ranked the worst in the UK for the seventh year. Picture: Archant/Britannia

Britannia, the hotel which owns Sprowston Manor, has been ranked the worst in the UK for the seventh year. Picture: Archant/Britannia

Archant/Britannia

The owner of Sprowston Manor has been ranked as the worst hotel chain in the country for the seventh year in a row - despite positive reviews for its Norfolk site.

The Britannia chain runs 61 hotels across the UK - and has ranked the lowest according to a recent survey by Which?

Britannia scored poorly across most categories including bedrooms, bathrooms, food and drink, cleanliness and value for money.

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On top of this, Which? Travel found that 44% of customers encountered an issue during their stay at Britannia.

Despite this, Sprowston Manor is rated as 'Very Good' on TripAdvisor with a score of three and a half stars.

The hotel, which has a golf course and conference centre, is rated four and a half stars for location, four and a half for cleanliness, four for service and three and a half for value.

The vast majority of reviews rate it as 'Excellent'.


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