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Care Quality Commission

The service desk team at Norfolk Community Health and Care NHS Trust (NCHC) has become the first in Norfolk to be awarded the customer-led certification by the Service Desk Institute (SDI).

“Outstanding is the next step for us.”

The family of a man who died under the care of the region’s mental health trust say they are devastated failings in the way he was cared for appear to have continued since his death.

Campaigners have reacted with outrage after it emerged four bosses at the region’s failing mental health trust were each awarded £10,000 pay rises last year.

Seven MPs from across Norfolk and Suffolk met with mental health bosses to thrash out an action plan for recovery.

A supported living service for people with complex learning disabilities across East Anglia has been given top marks by inspectors.

The percentage of black and minority ethnic (BME) staff working for the mental heath trust who are experiencing abuse from patients and their families is increasing.

A care home which had been plunged into special measures has made a raft of improvements to bump their rating up a notch.

Patients under the care of the region’s mental health trust were not sent to Mundesley Hospital for two weeks before its closure.

Police are investigating reports of ill treatment or neglect of residents at a mid Norfolk care home, which announced its closure on Thursday.

The region’s mental health trust has appointed an interim director of nursing, quality and patient safety.

Working in mental health cannot be easy. There is no denying that.

A mid-Norfolk care home has announced its closure ahead of the publication of a damning report into its failing standards of care.

Opinion: Our precious NHS is being dragged down by people who treat it with disrespect, says Rachel Moore.

Two executive directors have handed in their resignations at the region’s beleaguered mental health trust.

The region’s mental health trust has once again been branded as failing as inspectors found serious issues first raised three years ago had not been fixed.

The new chief executive of the region’s failing mental health trust has said things need to go back to basics to fix problems highlighted by inspectors.

The region’s mental health trust has once again been branded as failing as inspectors found serious issues first raised three years ago had not been fixed.

A Norfolk hospital has six months to save itself from closure after inspectors found a shocking list of failings that were putting mentally-ill patients at risk.

As the region’s mental health trust looks set for turbulent times ahead, with the retirement of its chief executive and pending inspection report, health correspondent Geraldine Scott looks at what has changed since this newspaper started its campaign for better mental health services two years ago.

Mental health campaigners have called on the region’s mental health trust to put patients first, as its chief executive announced his retirement.

The boss of the region’s beleaguered mental health trust is retiring with immediate effect.

Patients and staff were put at risk at a Norwich doctors’ surgery judged unsafe by inspectors, according to a new report.

Staff at three north Norfolk GP practices are celebrating, after being honoured in the annual awards presented by the Royal College of General Practitioners (RCGP), East Anglia Faculty.

More than 17,000 meals were wasted at Norfolk’s hospitals over the course of a year, new figures have revealed.

“We are proud of the Paget.”

Whether looking at our own futures, or those of loved ones, adult social care is a sector which will come into everyone’s life at some point.

The manager of a Lowestoft care home insists measures have already been taken to address concerns raised in a scathing inspection report.

A petition has been launched urging council bosses to keep a popular Breckland care home open.

A care home has celebrated its 150th anniversary with the creation of a sensory garden for its residents with dementia.

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