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Watchdog inspection at Great Yarmouth sexual health clinic

15:27 28 March 2014

A sexual health clinic in Great Yarmouth has met all the national standards set by a health watchdog.

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The Care Quality Commission (CQC) carried out an unannounced inspection of Kittywitches in King Street speaking to patients and staff and checking anonymous records last month.

As a result they found the centre which offers sexual health advice and contraception met all four standards reviewed and that people using the service were treated with “respect and dignity” by “friendly and considerate” staff.

The CQC report said: “People using the service were treated with respect and their dignity was preserved. We spoke with two people in the reception area. They commented on the effort that was made to avoid people feeling embarrassed. One said, ‘There is a card that you can point to if you don’t want to say what the problem is’.

“All consultations were conducted in private, with a telephone translation service being used to assist people for whom English was not their first language. People were given the information they needed to make informed choices about the sexual health checks and contraception that best suited their needs.”

It added that care and treatment was planned and delivered in a way that was intended to ensure people’s safety and welfare and that people who use the service were protected from the risk of abuse because East Coast Community Healthcare had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Where appropriate, referrals were made to the local safeguarding authority.

Allison Chaplin, who heads ECCH’s sexual health services, said: “We’re extremely proud of the outcome of the inspection. It reflects our expectation that local people can come to Kittywitches and receive quality care from a highly skilled and professional team.”

The centre offers pre-booked and walk-in appointments for NHS sexual health advice, contraception, screening, pregnancy testing and some chlamydia treatment.

Staff at Kittywitches are specially trained and all undergo training in the “You’re Welcome” programme which is designed to make sure young people feel comfortable and safe when they access a health service.

It is run by East Coast Community Healthcare, the social enterprise which provides NHS, public health and county council family services in the Great Yarmouth and Waveney area.

The four standards inspected were: respecting and involving people who use services, care and welfare of people who use services, safeguarding people who use services from abuse, and assessing and monitoring the quality of service provision.

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