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Villagers angry after internet failure goes on for a fourth week

09:15 11 June 2014

Flood Ark Ltd Director Sally Abbott who has had to overcome the local broadband failure that has affected the whole village of Lyng, where they are based. Photo: Steve Adams

Flood Ark Ltd Director Sally Abbott who has had to overcome the local broadband failure that has affected the whole village of Lyng, where they are based. Photo: Steve Adams

Villagers entering their fourth week of an internet blackout have spoken of their anger and frustration at being left without access.

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About 200 people in Lyng who subscribe to RW Internet Ltd have been without broadband since the middle of May and say the company’s backup connection is not even fast enough to send an email.

Sue Morgan, director at Flood Ark, a flood defences company based in the village, said: “It has been paralysing really, everything has to be done on the internet, our payroll has real time submissions that need to be done too.

“Aside from our customer service, which has been devastated, it’s also affected our dealings with Revenue and Customs, I could get a black mark against my name if I havent submitted my payroll on time... it has been terrible.”

When the internet was cut, RW took down their website and posted a series of messages saying they were dealing with the issue.

Rob Urry, RW internet technical partner, said: “I can see the customers’ frustrations but none of our other sites are affected, it’s just Lyng, we haven’t gone bust.

“At the end of the day it will go back on but unfortunately at the moment, we don’t know when.

“There’s a back up system in place, it is really slow but we’ve been in talks with other wireless providers in the area and they came out to do a survey and are looking into the possibility of being able to provide some bandwith.

“We apologise for the problem and the lack of updates, but unfortunately we’re not getting the updates ourselves.”

With no end date in sight, Reepham High School student Harry Cooke has had to make other arrangements for his GCSE revision.

He said: “There’s internet at school and there’s a homework club but it is only on for an hour.

“I go to my aunt’s house because she’s still got access or to Costa coffee to use their wifi but it’s not as convenient as being at home where I have everything I need.

“It’s the middle chunk of my GCSEs so the timing of it is the worst thing.”

A Norfolk County Council spokesman confirmed that Norfolk Trading Standards have been made aware of the complaints against RW Internet and are looking into the situation.

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