Sixteen homes that are without phone and internet services are still getting no date from BT for when they will be restored - more than a week after they dropped out.

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As reported earlier, there are fears about the safety of elderly and vulnerable residents at Broadwood Close, Trimingham, who have had to manage without the services since the BT line stopped working on Wednesday November 7.

Steve Howe, whose work in the printers and copiers industry has suffered because he cannot use the internet, said he was concerned about some of his neighbours.

He said: “Many of the people in the close are elderly and do not have a mobile phone, so they have no way of communicating. We have asked BT again and again when it will be sorted out, but all we get in response is: ‘Tomorrow’. But tomorrow never comes.

“Of the 16 bungalows in the close, at least nine are retired people and one of them is 92 and blind, with a panic button.

“I’m worried that someone could end up in difficulties because of this.”

A BT spokesman said an engineer had visited Broadwood Close and diagnosed that around 115 metres of underground cabling needed to be replaced to make the repair.

He said the firm would be doing all it could to “get this completed as quickly as possible”.

1 comment

  • Saw the new cable going in yesterday (Friday) morning. Shouldn't be too long now...

    Report this comment

    Lord Elf

    Saturday, November 17, 2012

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