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Update: Sky says broadband problems in East Anglia now resolved

17:13 04 May 2014

Many Sky users reported problems with their broadband this morning. Photo: Dave Thompson/PA Wire

Many Sky users reported problems with their broadband this morning. Photo: Dave Thompson/PA Wire

Sky has said broadband has been restored in East Anglia, after customers were left without it for several hours.

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In a statement issued shortly after 5pm today, it said: “We’re aware that some customers in East Anglia experienced a loss of their Sky Broadband and Sky Talk services today.

“We’re pleased to confirm the issue has been resolved. Some customers may still experience some instability while we work to fully restore the network. We’re very sorry for any inconvenience caused.”

In an earlier message on its website, it said the problem affected “multiple exchanges in East Anglia, South East England and Northern Scotland”.

Some angry customers sent Twitter message complaining about the length of the outage, which has lasted more than 12 hours for some people, and a lack of communication from the company.

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6 comments

  • I'm in Dereham and haven't had a problem

    Report this comment

    Dewbre33

    Sunday, May 4, 2014

  • Er, need to rectify my earlier comment.......Virgin Media!!!!

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    One Horse Town

    Sunday, May 4, 2014

  • I'm a Virgin (don't titter) so am unaffected as I don't worship at the alter of the Premier League.

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    One Horse Town

    Sunday, May 4, 2014

  • Erm.. Sarah. I know this is Norfolk but some areas have 3G mobile phone services that have internet access! Welcome to 2014!

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    Csidewolf

    Sunday, May 4, 2014

  • How would people be able to tell you if they where affected??

    Report this comment

    Sarah Brouse

    Sunday, May 4, 2014

  • Yes this is a real pain. I can not get online what ever I try!!!

    Report this comment

    Thing

    Sunday, May 4, 2014

The views expressed in the above comments do not necessarily reflect the views of this site

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