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Tenants hit out at emergency response to lifts getting stuck in Norfolk flat block

10:41 20 December 2012

Residents of Normandie Tower in Norwich, including Lorna Kirk, have had constant problems with the new lifts.
PHOTO BY SIMON FINLAY

Residents of Normandie Tower in Norwich, including Lorna Kirk, have had constant problems with the new lifts. PHOTO BY SIMON FINLAY

Archant Norfolk

Concerns have been raised about emergency call-out responses to free people trapped in two lifts installed during a £174,000 project.

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Residents of Normandie Tower in Norwich have had constant problems with the new lifts.
PHOTO BY SIMON FINLAYResidents of Normandie Tower in Norwich have had constant problems with the new lifts. PHOTO BY SIMON FINLAY

Norwich City Council informed tenants of Normandie Tower, in Rouen Road, that an engineer would attend within an hour and the fire service would be called, if necessary, to free anyone trapped.

But tenants say there have been longer waits, including one occasion where an engineer travelled from north London as firefighters did not have the expertise required to release the carriage.

Hertfordshire-based contractor Omega City Lifts said it informed the council before the contract was awarded that it would “endeavour” to respond within the time, depending on where its engineers were based. The city council says its understanding was that Omega could fulfil the terms of the contract. Kevin Hayes, chairman of the Norwich Leaseholders’ Association, said: “It’s no good having lift people in Welwyn Garden City if you expect a response in an hour. You’ve got to have a local operator.”

There have been 11 breakdowns recorded since the work finished on November 28, 2011, and the contract has yet to be signed-off by the council.

Residents of Normandie Tower in Norwich, including Faiz Ahmed and Lorna Kirk, have had constant problems with the new lifts.
PHOTO BY SIMON FINLAYResidents of Normandie Tower in Norwich, including Faiz Ahmed and Lorna Kirk, have had constant problems with the new lifts. PHOTO BY SIMON FINLAY

An independent consultant examined the lifts in the summer and noted 36 minor faults and discrepancies during a visual inspection, although it was recorded that both lifts operated satisfactorily.

Firefighters are unable to manually winch down a lift carriage, but changes are proposed to enable this.

Omega says it has responded to the items listed in the report ready for a final inspection. The company adds the 11 breakdowns also include calls to deal with vandalism. The £174,393 contract cost has been divided between the council, which has 68 tenants, and the 24 leaseholders. Tenant Lorna Kirk, speaking of when the lifts were out of action, said: “People have fallen down stairs.”

Roy Prestedge, Omega City Lifts service manager, said: “The council’s response times for emergency call-outs was responded to by our salesman before the contract was awarded, stating that we would endeavour to respond within the time, subject to where our engineers were at the time of the incident.”

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5 comments

  • Demolesh all Tower Blocks in Norwich,yet more planning disasters from the City Councii

    Report this comment

    Albert Cooper

    Thursday, December 20, 2012

  • Never trust what the council is told by contractors, infact never trust the council full stop !

    Report this comment

    chebram71

    Thursday, December 20, 2012

  • Will running to the newspaper get the lift problem fixed any faster than the Council is trying to do? Agree that an engineer in London is not the best for a call-out to a stuck lift.

    Report this comment

    Rorping

    Thursday, December 20, 2012

  • Try using the stairs - it's much healthier.

    Report this comment

    Tudor Bushe

    Thursday, December 20, 2012

  • They could always abseil, if they don'y fancy the stairs.

    Report this comment

    Twig Stevens

    Thursday, December 20, 2012

The views expressed in the above comments do not necessarily reflect the views of this site

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