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Some customers of Lloyds Banking Group had problems with cash machines and cards today

20:52 26 January 2014

People are having trouble getting cash out of some banks

People are having trouble getting cash out of some banks' ATMs.


Debit card transactions were affected for three hours and cash machines for four and a half hours before the difficulties were resolved.


Disgruntled customers took to social media to express their dissatisfaction.

TSB chief executive Paul Pester said in a tweet as the difficulties were being experienced: “My apologies to TSB customers having problems with their cards. I’m working hard with my team now to try to fix the problems.”

A Lloyds Banking Group spokeswoman said later that the problems had been resolved.

She said: “We apologise that earlier today, between 3pm and 6pm, some customers were unable to complete their debit card transactions. Although the majority of transactions were unaffected, we are very sorry for the inconvenience that this will have caused.

“At the same time, some customers encountered problems at approximately half of our 7,000 ATMs. This was resolved by 7.30pm, and all of our ATMs are now working.”

Online and telephone banking were unaffected by these issues, and customers were still able to withdraw cash from other ATMs.

The spokeswoman was unable to say how many people were affected.



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