Rogue trader warning in the wake of Norfolk floods

Friday, December 6, 2013
2:23 PM

Householders have been warned to be on the look out for potential rogue traders in the wake of flooding on the Norfolk coast.

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Trading Standards officials at Norfolk County Council warned that cowboy traders may be hoping to profit from other people’s flood misfortunes as the clear-up begins.

David Collinson, assistant director of public protection, said: “During the floods, we have witnessed the very best in terms of Norfolk community spirit and people’s willingness to help one another in a crisis. Unfortunately we know that less scrupulous people will also see this as an opportunity to make some easy money.”

“Dealing with damage or repairs to property can be stressful and costly at the best of times. We want to help ensure that residents of Norfolk can obtain trusted, assured, professional help and not be left with the chance of being victimised by cowboys wanting to capitalise on a situation that can make any of us vulnerable’’

Norfolk Trading Standards has issued the following simple advice:

• Before you organise any repairs, contact your insurance company. Some insurance companies may arrange approved traders to repair damage on your behalf, but if you organise your own repairs, check what will be covered

• Avoid any cold callers that may turn up offering to carry out repairs

• Use known reputable traders you have chosen yourself, or a member of the Norfolk County Council Trusted Trader scheme, who have all been checked by Trading Standards.

You can find a Norfolk Trusted Trader on our website www.norfolk.gov.uk/trustedtrader or by calling 0344 800 8020

• Ask traders to provide you with written contact details, and consider getting written quotes (not estimates) from at least three traders where possible

• Keep back part of the cost until the repair job has been satisfactorily completed.

If you are aware of people cold calling at properties offering to do repairs or should contact Norfolk Police’s Operation Radar on 101. If you need further advice contact our partners the Citizens Advice consumer service on 08454 04 05 06. “

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