December 13 2013 Latest news:
Donna-Louise Bishop, Reporter
Thursday, September 12, 2013
The manager of a Norwich bus company has today praised the actions of his quick-thinking staff after a driver dialled 999, potentially saving a passenger’s life.
It comes following yesterday morning’s incident in Norwich city centre, when a long-serving employee, who did not want to be named, of company First Bus stopped the double-decker after a man had become unconscious on the top deck of the service 21.
And with the help of a heroic passenger, the duo carried out emergency cardiopulmonary resuscitation (CPR) before the arrival of a medic from the East of England Ambulance Service.
Chris Speed, First Bus operations manager, was alerted to the incident, on Rampant Horse Street near Marks and Spencers, and arrived on scene at 8.30am.
He said: “Our driver was made aware by a passenger that a man had passed out on the seat upstairs.
“At the time the driver dialled 999 to get assistance and then another passenger checked if the man was okay and proceeded to do CPR.”
Minutes after the call a cycle response bike medic arrived on scene, followed by a doctor and a paramedic from the East Anglian Air Ambulance team, who attended by response car.
And to add to the rush-hour drama a crew from the Norfolk Fire and Rescue Service had to cut away a section of the bus stairs in order to safely get the patient onto a stretcher and into an ambulance.
A “proud” Mr Speed praised the senior employee, who has been working for the company since 2000, and said: “The driver kept the rest of the passengers calm in what was definitely dramatic events.
“He done very well and did exactly what he should have done, although he was very shaken-up. At one point I asked him to go back to the depot but he did not want to. He wanted to stay until he knew the patient was well.
“I’m very proud of how he dealt with it and I’m also proud of all the drivers - there’s lots of thing they have all done and they are part of the community.”
Mr Speed added that their thoughts would be the patient’s family.
A spokesman from the ambulance service said: “The man, believed to be in his sixties, was anaesthetised on scene by air ambulance medics in order to stabilise him for the journey to hospital.
“He was then taken by ambulance to the Norfolk and Norwich University Hospital.”
The service 21 bus had been in service at the time, carrying out its standard route from Old Catton via the city centre to the N&N.