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Poringland mother’s anger at Norwich car park fine as she was ‘breastfeeding baby’

PUBLISHED: 14:06 15 December 2015 | UPDATED: 14:06 15 December 2015

Anna Scriven with her fifteen week old daughter Molly. Photo : Steve Adams

Anna Scriven with her fifteen week old daughter Molly. Photo : Steve Adams

Copyright Archant Norfolk 2015

The mother of a newborn child has been left furious after she was given a parking ticket while she claims she was caring for her baby.

Anna Scriven, 28, of Poringland, said she went over the free two-hour parking limit because she was breastfeeding and changing 15 week old daughter Molly’s nappy in Mothercare, Norwich.

But her appeal has been turned down by a car park company, on the grounds that car park she parked in was not for Mothercare customers.

Mrs Scriven had parked in the car park by Riverside Retail Park but unknowingly she parked in the area only designated for Morrisons customers.

There are two other car parks on the site which serve other retail outlets in the shopping park, but Mrs Scriven said she was not aware of this.

She said she shopped in Morrisons and wandered around the retail park, before Molly needed breastfeeding and nappy-changing, so Mrs Scriven took her to Mothercare where there are baby-facilities.

It caused her to get back to the car one hour after the two-hour free parking had elapsed, resulting in a £50 parking ticket.

“I accept I was over the two hours but it was a genuine mistake as I was breastfeeding my baby,” she said.

“It makes me annoyed as it seems like a stupid system if you have to move your car to go from Morrisons to Mothercare when they’re so close.”

A ParkingEye spokesperson said: “The motorist submitted an appeal relating to this parking charge but did not to provide any proof of purchase.

“The Mothercare visited by the motorist is not serviced by the Morrisons Norwich car park.

“There is clear and adequate information on 25 signs across the site detailing the terms and conditions.”

Have you got a story? Email nicholas.carding@archant.co.uk

47 comments

  • I keep trying to post here; but seems Archant don't like you talk the truth about these things. These are not "Fines". "Fines" are only allowed to be enforced by legal bodies such as the councilpolice. These are private companies working on private land issuing worthless "tickets". As a result payment is optional. The companies will try to act as if its all official, but really this case law isn't really working. They have no support. So she really should have just ignored these letters and it would have gone away. Anyone paying these tickets is really just helping to fund a company that lives on peoples fears. Don't feed the animals.

    Report this comment

    Dr Scott Gregory

    Thursday, December 17, 2015

  • On the face of it one hour to feed and change a baby does appear rather excessive. But on another note, I have often been to riverside and parked in one car park visited a store there and then used the Zebra crossing between car parks to visit another store. The traffic flow at riverside is hideous when I am not at work, possibly because I work conventional hours, and I am not a big fan of starting my car to make really small journeys. In future I shall be avoiding the place wherever possible which will probably be a personal inconvenience but better that than paying ridiculous parking fees.

    Report this comment

    George Ezekial

    Wednesday, December 16, 2015

  • PDH ~ we all make mistakes but most of us accept the consequences. If you go to the press looking for sympathy you also leave yourself open to criticism. As for 'a more individualized approach by the parking company to take into account peoples own personal circumstances.' how would this be enforced ? Most of these car parks are controlled by ANPR cameras that film you arriving & leaving , how would a camera know, for example, that you had a baby & therefore were entitled to stay an extra hour ?

    Report this comment

    Rik O'Shea

    Wednesday, December 16, 2015

  • Donshanks You are incorrect. The sales of goods act don't exist. It was replaced with the consumer rights act and came into effect on the 1st October this year. Also the sales of goods act never covered parking. Parking is not goods hence the name sales of goods. The new act might cover it under the unfair contracts section but it more than likely wont. Yes you CAN lodge your appeal to popula or the BPA l say that as l no someone who has and several people who have been issued fake reference numbers.

    Report this comment

    Chrissi Branson

    Tuesday, December 15, 2015

  • Rick O' Shea what is was actually asking for is instead of people posting negative comments that criticize someone for simply making a mistake perhaps the contributors to this page could provide a positive solution to this problem that would be of assistance to mothers in the future. Such as more provisions available for mothers of babies. Or a more individualized approach by the parking company to take into account peoples own personal circumstances.

    Report this comment

    PDH

    Tuesday, December 15, 2015

  • As previously mentioned,these Parking enforcement Cowboys,for thats what they are,have NO authority to Fine anyone,only Courts,the Police & Councils can do that. hence they 'dress up' their Parking Charge Notice to look like an official Parking Penalty Notice..& as they operate on other peoples land,would you not be entitled to examine the contract between them & the landowner in court to establish their right to operate? Car'nt see Morrisons wanting that..

    Report this comment

    Donshanks

    Tuesday, December 15, 2015

  • I've fallen victim to ParkingEye at Whitlingham - dropped my kids off for a windsurfing course and unfortunately went over the 15 minute free parking because the admin took longer than expected - ended up paying £54 for a 20 minute overstay! I paid it but I felt really cheated. I feel for any one who has a parking charge from this organisation - it makes sense to get a ticket on the entry to a car park so that everyone knows what they are paying for and if there is free parking then key in your car details as you have to do at Fakenham which is a much fairer and clearer system. Please can car park owners use this system which is so much better for everyone. I just feel that there is an element of trying to catch out people with parking which really isn't justified. I appreciate that there are warning signs - but look at Whitlingham - the signs are above 2m high - not even at an easy level to read.

    Report this comment

    Sarah B

    Tuesday, December 15, 2015

  • As most people recieve these unsettled 'breach of contract' invoices through the Post,they fall under the Distance selling regulations whereby you have a 14 day cooling off period to cancel any contract that you may have unwittingly entered into,not that you can enter into a contract with a sign! & you cannot lodge an appeal directly to POPLA or the BPA,only through the invoice issuer who has to do it on your behalf & issue you with a reference number before they'll speak to you & costs them £27 to boot so most give up at that stage,worked for me..

    Report this comment

    Donshanks

    Tuesday, December 15, 2015

  • Wow, what bunch of charming, caring folk we have posting on here. Merry Christmas to you all.

    Report this comment

    arfur

    Tuesday, December 15, 2015

  • Wow, Norfolk's in a cheery mood today...

    Report this comment

    Dan

    Tuesday, December 15, 2015

  • Another bit of advice if parking in private company car parks , even if the stores are closed : read the sign and you will often see that the restrictions are enforced 24 hrs a day. I know someone who fell foul of this even though they left their car for two and a half hours in the middle of the night. Parking Eye got him!

    Report this comment

    The original Victor Meldrew

    Tuesday, December 15, 2015

  • @PDH ~ No one is saying she should not feed her baby, the point people are trying to make is that feeding or changing a baby does not exempt you from restrictions that apply to the rest of us. Instead of running to the press she should have accepted she was over the time limit & paid the fine.

    Report this comment

    Rik O'Shea

    Tuesday, December 15, 2015

  • Interesting attempt at a lot dien by someone who pays more often than most. But hey, what do we know? I raised three boys, dealing with nappy changes, feeding, parking, shopping, tantrums and all sorts with ne'er a fine for overstaying parking, even in unfamiliar towns & car parks. If it had been 5 minutes or even 10 I'd be supporting her, but an hour is really trying the patience.

    Report this comment

    So_Many_Haters!

    Tuesday, December 15, 2015

  • For people who are not aware babies tend to cry a lot when they need feed and can cause a big distraction to their parents. Therefore I personally would consider it dangerous to drive the car in a busy area with a hungry crying baby in the car. Perhaps those who have made negative comments could provide a suitable alternative to what this lady could do rather than just providing negative feedback. My suggestion would be to feed and change the baby in Morrisons and therefore being a Morrisons customer. Although I am not sure if the Nigel Farrage fans would agree.

    Report this comment

    PDH

    Tuesday, December 15, 2015

  • I've had a private parking fine on Dereham road when I was 40 weeks pregnant, I had to stop and use the toilet in KFC. I just didn't pay it. No point even contesting the fines, they have no sympathy for anyone. In fact I've probably had several fines from private parking companies which I've never paid & theyve come to nothing. complaining to the paper does nothing, just hit them where it hurts. They prey on ppl who don't know their rights.... Don't pay up!!

    Report this comment

    GIPSOM_FANTASTIC

    Tuesday, December 15, 2015

  • Grow up, pay your fine and don't take us all for mugs. Everyone is aware of the Riverside Parking arrangements and....it does not take an hour to breast feed a baby. And apparently you could not produce any evidence to back up your claim of visiting Morrisons which in itself suggests porkie pies!!

    Report this comment

    MIKEJ

    Tuesday, December 15, 2015

  • Dear Anna, please try to ignore all of the negative comments on here and concentrate on how lovely little Molly is. The fine is annoying and it's a pity the parking enforcers are being so inflexible but it's probably best to just chalk it down to experience and move on. As for the 'comments' on here just put that all down to the old cliché about empty barrels making the most noise. It always amazes me that this insignificant little backwater of our island is filled with perfect people (or people who certainly think they are) who never do anything wrong or make an honest mistake. Just forget about them, they've vented their spleens and that seems to be the only thing they are interested in. Good luck to you and Molly for the future and I hope that you have a wonderful Christmas and a prosperous New Year.

    Report this comment

    Rushallchap2

    Tuesday, December 15, 2015

  • It's quite clearly the car park belonging to Morrisons, you have to cross a road to get to any other shop. Breastfeeding is not an excuse. You admitted it was your own fault, and an hour seems an awful long time to breastfeed and change a nappy, so you would have been late regardless of your child...

    Report this comment

    ThatFunnyLookinGuy

    Tuesday, December 15, 2015

  • Woman complains about a parking ticket edp must be busy with these gripping stories to cover. On a completely separate note can someone from the edp contact me as I recently accidentally picked up a till from tesco and left with it and now I can find it and they have had the cheek to call the police. It wasn't my fault I had left my child in the car to watch for these opportunistic traffic wardens while I quickly rushed in. my telephone number is 0777-FFS-EDP

    Report this comment

    Burnzee

    Tuesday, December 15, 2015

  • I doubt the kiddie was on the boob for an hour, stump up love, you'd be the first to moan having a child if you couldn't get a space.

    Report this comment

    KeithS

    Tuesday, December 15, 2015

  • Blatant excuse. How many people have heard this story or told someone to try giving a similar story to get off a parking ticket. The car parks have clear signage as to who they're for and what the time allowance is and on what days. Well played the car park for enforcing this. I'd be interested to hear how many of these stories they've heard already.

    Report this comment

    Thing

    Tuesday, December 15, 2015

  • My wife was recently 'fined' for parking at Riverside and she was feeding our newborn too. She went over the parking time allowed and we successfully appealed and had fine cancelled. All we had to do was provide evidence we'd purchased something and thankfully my wife had bought a drink at Costa and bought a few other things elsewhere. For anyone who does get fined, I highly recommend the adviceguide on Money Saving Expert.

    Report this comment

    LoneGunmanUK

    Tuesday, December 15, 2015

  • It's not rocket science is it. Loads of signs pointing out how long you are allowed if she had gone to Morrison's shopped then driven to the mothercares car park she would of had a total of 4 hours 30 mins. 2 hours in Morrison's and 2 hours 30 min in other car park so the 3 hours in totally she stayed down riverside she wouldn't have got a ticket....simples. The real story should be when everyone get stuck in traffic trying to get got and then get a ticket for going over the time allocated

    Report this comment

    Martin P

    Tuesday, December 15, 2015

  • Come on people give the lady a break. Clearly you have forgotten how it was when looking after a baby (if you had any). I appreciate rules are rules but we all break them hear and there and this is hardly a justification for a £50 penalty and I dont care what you say, it is not that clear that it is a morrisons only car park. Not to mention the lack of appropriate baby and parent spaces in the mothercareboots car park. Back in the day, of all the people agreeing to the fine, this sort of parking system did not exist and was a much simpler time. eg breast feeding in public was more acceptable and cars fitted in parking spaces easily.

    Report this comment

    ricky

    Tuesday, December 15, 2015

  • Its not a fine - thats true - its an invoice is for a reasonable pre-estimate of loss. However, as we saw recently, the surpreme court has decided that a charge of £85 IS a reasonable charge so therefore £50 will easily be enforceable. Insofar as ignoring it? Bad move in my opinion. These companies WILL chase through the courts for payment.

    Report this comment

    Tootyfrooty

    Tuesday, December 15, 2015

  • I find it difficult to believe that a person would not know that Morrison's car park is for use only by Morrison's customers and to be an hour overdue should definitely not be tolerated. Pay Up!!

    Report this comment

    ru4real

    Tuesday, December 15, 2015

  • People always looking for excuses, rules are rules and there would be chaos if we all decided which ones to obey. If you have the money to run a car one should face up to the fines if you do something wrong.

    Report this comment

    blister

    Tuesday, December 15, 2015

  • For those who have posted here saying that she should ignore the ticket, why? By her own admission she was in the wrong. A quick browse on the web will find you advice like this " Should I ignore the ticket? The short answer is no. There are many case types, but generally most of them require you to take some action to avoid paying. Ultimately if the parking company did take you to court to enforce payment, then you might not look reasonable if you failed to engage at all." It's the old adage of -if you behave correctly, nothing will happen.

    Report this comment

    crunchy dick

    Tuesday, December 15, 2015

  • 'Ignore the fine,they are non enforceable the company will give up if you keep ignoring their letters.' ~ if its that simple Darren then no one would bother paying & the car park owners would find another way of enforcing time restrictions. Simple facts here are that she ignored the limited free parking & is using her baby as an excuse to avoid paying her fine.

    Report this comment

    Rik O'Shea

    Tuesday, December 15, 2015

  • The parking restrictions are clearly signed and quite reasonable. Pay up!

    Report this comment

    andy

    Tuesday, December 15, 2015

  • re Darren Mallett's comment never ignore them, as they can start proceedings against you within 7 years appeal to POPLA https:popla.co.uk, most parking companies wont bother pursuing as its costs them £26 also look at the moneysavingexpert website for advice on putting the appeal together.

    Report this comment

    Greg Sayer

    Tuesday, December 15, 2015

  • I think the phrase "It's not my fault!" should become the national motto these days.

    Report this comment

    Resident Smith

    Tuesday, December 15, 2015

  • Wow ,,, how stupid of her to advertise her stuppidity in the local press !

    Report this comment

    cal

    Tuesday, December 15, 2015

  • an hour to change and feed baby--i don't ' think so! this lady is trying it on.

    Report this comment

    ted

    Tuesday, December 15, 2015

  • Ignore the fine,they are non enforceable the company will give up if you keep ignoring their letters.

    Report this comment

    Darren Mallett

    Tuesday, December 15, 2015

  • I really don't see what she has got to complain about, regardless of what she was doing, she was an hour over the time restrictions which are clearly signed. @Try me - most retail parks have limited free parking & whilst 2 hours may not be long enough I would imagine part of the reason for this limit at Riverside is to prevent football supporters filling the car parks up on match days.

    Report this comment

    Rik O'Shea

    Tuesday, December 15, 2015

  • Each entrance to a car park clearly states the limited time for parking. The ones at the retail park say "Retail park customers only" and the Morrisons one states that it's for their shoppers only. To say "I wasn't aware" sounds like a poor excuse. Plus, she was there for three hours - well over the clearly stated two-hour limit. As other have said, 15 minutes you could claim was due to feeding the baby, but it never took me an hour to feed (by bottle) and change any of mine.

    Report this comment

    So_Many_Haters!

    Tuesday, December 15, 2015

  • One would hope that with a new baby, if the over stay was say 20 minutes, the car park management company would waive the fine under those circumstances, but expecting a free one hour over stay is not reasonable without a very good reason. However on a positive note. It is good for once to see a car park story, where it is not the car park managers who are being unreasonable, but the car park user.

    Report this comment

    el84

    Tuesday, December 15, 2015

  • Give her a break! How ridiculous that you should need to move your car to go to different shops. Two hours is nothing on sites like those. The three sites should be pulling together to make it easier for their customers!

    Report this comment

    Try me

    Tuesday, December 15, 2015

  • Simple answer it is not a fine,private companies can only give you a parking invoice.Ask To go to a trade arbitration service which will cost them £50 not you.Ignore any subsequent harassing letters and tell them you will see them in court ti argue your mitigating plea.,they wont want the hastle.

    Report this comment

    PaulH

    Tuesday, December 15, 2015

  • One hour to feed and change nappy is this realistic?????

    Report this comment

    PM

    Tuesday, December 15, 2015

  • agree with comments below its always someone else's fault

    Report this comment

    citizen

    Tuesday, December 15, 2015

  • Very happy to see people being realistic in response to this trivial story. Having a child does not give you the right to ignore the rules by which the rest of society lives. Feeding and keeping a child clean are part of being a good parent, not an excuse to do what you want, when you want, wherever you want. I'd recommend planning ahead, and taking reading lessons may prevent further fines for this unfortunate soul.

    Report this comment

    Gren Dixon

    Tuesday, December 15, 2015

  • I imagine everyone who overstays their parking allowance was doing SOMETHING. For some reason whenever anybody has a baby they seem to think they're a special case , & above the rules & regulations that govern the rest of us.

    Report this comment

    Dick Turnip

    Tuesday, December 15, 2015

  • How silly, its quite clear to the average person which is the morrisons car park and which is for the other retail units.

    Report this comment

    bencaren

    Tuesday, December 15, 2015

  • Now that is a good excuse!! Perhaps she should learn to read and understand signage before she ventures out again!!

    Report this comment

    Dick

    Tuesday, December 15, 2015

  • It's a complaining culture we live in now. Complain about everything and anything!

    Report this comment

    marty r

    Tuesday, December 15, 2015

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