Norfolk County Council’s emergency team deals with 150 calls at Christmas

PUBLISHED: 09:40 28 December 2012

Norfolk County Hall

Norfolk County Hall


More than 150 calls were dealt with over Christmas by Norfolk County Council’s emergency duty team, who offer care and support to vulnerable people.

The team deals with social services emergencies across Norfolk outside normal office hours, including through the night, at weekends and during bank holidays.

This year from the end of the working day at 12.45pm on Christmas Eve until 8.45am yesterday the team received 153 calls to the county council’s emergency number, 112 of which were community care calls and 41 of which were child-related.

They dealt with issues ranging from requests for formal mental health assessments, safeguarding children and adults’ referrals and community care calls, including requests for emergency respite care.

Shelagh Gurney, cabinet member for adult social services at the county council, said: “Once again this was a busy Christmas period for the emergency duty team who do a fantastic job at a time of year when many vulnerable people rely on them.

“We are also expecting this coming weekend between Christmas and New Year to be busy.”

The adult and children’s social services contact number is 0344 800 8020, which is available out of hours for emergencies only.

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