The newly appointed managing director of the company set to run the train line between Norwich, Cambridge and London has said he is committed to improving customer service, the condition of stations and operational performance.

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Abellio Greater Anglia Ltd yesterday appointed its new executive team for the Greater Anglia franchise which begins operations next month.

Ruud Haket, who led the bid for the franchise, has been appointed as managing director.

He said: “I am delighted to be able to publish the new executive team for Greater Anglia. We are all committed to delivering the proposals made within the bid and listening to the requirements of our customers, stakeholders and employees many of whom I have met during recent roadshows across the region. Although a short franchise Greater Anglia will deliver improvements in customer service, station condition and operational performance.

“I have made a few new appointments to the team which sit alongside existing directors running the franchise today. Greater Anglia is the first franchise to obtain responsibility for the stations within the franchise and for this reason I have appointed an asset management director. We have brought back the role of commercial director to reflect the commitment to growth and investment in marketing. The projects director appointment is also new and will take the lead on our Olympic planning and delivery and working with the Crossrail team.

“The Greater Anglia team is strengthened by these new appointments and looks forward to running the regions railway operation to the high standards expected by passengers and staff.”

The Abellio Greater Anglia team

Andrew Goodrum, Customer Services Director

Adam Golton, Finance Director

Thijs Jan Noomen, Projects Director

John Ratcliffe, Engineering Director

Nanouke van ‘t Riet, Operations Director

Andrew Camp, Commercial Director

Simone Bailey, Asset Management Director

Dave Welham, Interim HR Director

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7 comments

  • There`s a nice pension and severance pay plus bonuses in-waiting. You just can`t Haket.

    Report this comment

    Mad Brewer

    Friday, January 27, 2012

  • wes1975 - roads will become prohibitively expense once the impending oil crisis starts.

    Report this comment

    expat

    Wednesday, January 25, 2012

  • We need to return to the same service. Every train stops at all stations, that is why we have such a poor service. An express Megabus coach can travel by road to london in same time as the train. London- York is same time as Norwich!

    Report this comment

    gismo1572

    Wednesday, January 25, 2012

  • In the late 50s and early 60s when steam still hauled trains there were two spped trains, a fast train stopping only at ipswich & colchester and taking 2 hrs but was often quicker, with a good crew and a clear path and a slower train taking 2 hours 2o minutes stopping at Diss, stowmarket, ipswich, manningtree, Colchester & chelmsford

    Report this comment

    gismo1572

    Wednesday, January 25, 2012

  • Very expensive travel these days.Roads are only marginally cheaper.

    Report this comment

    wes1975

    Wednesday, January 25, 2012

  • I wish people would understand that the owner of the railway track is Network Rail, when there are delays due to signal failure, track repair or over running track maintainence work, or even over head cabling it is Network Rail that have failed you not your train operator. If there is a broken down train then yes thats National Express. Please get it right in blaming the right part of the railway service when there are delays or overunning track repairs.

    Report this comment

    melalmighty

    Wednesday, January 25, 2012

  • High standards should be expected on our regions railway , given the ever increasing cost of using it. However , if experience is a guide , any such expectation may be long in coming if not totally misplaced.

    Report this comment

    Dick Turnip

    Wednesday, January 25, 2012



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