A Norwich City fan has hit out at train operator Greater Anglia for failing to provide enough room for fans on its trains from Lowestoft to Norwich on match days.

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Clive Cartner was on a single carriage 5.50pm train from Lowestoft to Norwich which was jampacked on Wednesday as he made his way to the game against Tottenham Hotspur Football Club.

Mr Cartner, 34, from Oulton Broad and who is a season ticket holder, says he is getting frustrated at the way Greater Anglia seems to put on single carriages instead on the more usual double ones on match days.

Describing Wednesday’s night experience Mr Cartner said: “The carriage was crammed full, with people even being asked to stand in with the driver.

“This happened after the train’s second stop, at Oulton Broad.

“There were at least 20 people at Reedham station unable to even get on the train as there was no space. The heat in the carriage was awful, and at every jolt of the train I had to grasp hold of the wall to avoid falling into a young mothers pram that contained a baby.

“If this was a once in a blue moon experience, I would not mind but it’s the third time it’s happened this season – it is just frustrating.”

And once at Norwich station Mr Cartner claimed people were delayed by up to 20 minutes as conductors sold and checked tickets as they were unable to on the packed carriage.

A spokesman for Greater Anglia said: “We are sorry that the 17.50 service from Lowestoft was a single-carriage train on Wednesday and for the inconvenience that this caused to our customers.

We will review the capacity available on this service for future evening matches, and wherever possible we try to ensure that we make the best use of the available train fleet in aiming to provide sufficient capacity for all services on our rural routes network including the Lowestoft to Norwich line.

“Trains on our rural routes are very busy on Norwich City home match days and we have to balance the available resources across all routes in trying to provide sufficient carriages. We monitor the services closely and will add extra carriages wherever we can.

We have additional staff at Norwich station on match days to assist with ticket purchases and to keep delays to a minimum when customers are exiting the station.

“We are grateful for the customer feedback which is extremely helpful in developing our plans to further improve services for our passengers. “

7 comments

  • this also happened when the kids went back to school after christmas, i spoke to the guard on the train and the excuse he gave was we didn't know the kids went back today .. it also happened on the run up to christmas when people were going to norwich for christmas shopping .. we pay enough in train fares so its about time we got a decent service

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    Andy Smith

    Friday, February 1, 2013

  • Greater Anglia may be " Grateful for Customer Feedback which is extremely helpful..." but they don't do anything to fix the problems tthey caused! The service over christmas was atrocious, people standing and several not being able to board. The excuse given was some of the class 156 two carriage trains are being refurbished, yes ok but this was planned work before you took over the franchise and you should have leased in suitable replacements and not left a capacity gap! Very bad planning and managment on their part. They should have known full well what would happen. The franchise has got far worse since Abellio took over. The train staff and customer service people are friendly and helpful but I guess they must feel let down by their senior management. In the National Passenger Survey, Spring 2012 Greater Anglia scored 59% for seating comfort, sample size 2000 to 2500. 59% doesn't sound good to me! Fair enough that Greater Angrier are concerntrating on blaming Network rail because that is a cheaper priority than leasing more or at least a sufficient number of trains but they are going about it the wrong way if they want their franchise renewed for 15 years in 2014. At the moment all they have achieved is getting complaint after complaint and quite justifiably so. Another operator needs to be brought in with immediate effect.

    Report this comment

    Dave01

    Friday, February 1, 2013

  • the second story about this, not much going on?

    Report this comment

    KeithS

    Friday, February 1, 2013

  • Greater Anglia is short of rolling stock and use these dreadful single carriage 153 "trains" on all the rural lines irrespective of how many people are travelling. Despite what they say, the likes of Yarmouth, Lowestoft, Sheringham and Cromer are not taken seriously. Buses have been used between Woodbridge and Ipswich by Greater Anglia because the trains are overcrowded with people travelling to Ipswich and London. The fact is that Greater Anglia is poorly managed and another operator needs to be brought in.

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    Port Watcher

    Friday, February 1, 2013

  • Gosh!! has ever traveled on a tube train after a match ?

    Report this comment

    nrg

    Friday, February 1, 2013

  • Someone says it needs another operator to run the service., Sadly whoever runs it, its always a rubbish service, Before i moved to Norwich to live i commuted on the Lowestoft service for 3 years, in that time it was run by First and National Express, Both were dreadful, i have memories of single over crowded carriages, dirty uncared for trains, trains being cancelled at last minute. I agree they dont care a toss about train services in this area. All this money being spent on this new line to the north , ripping up half the countryside and destroying communities should be spent over the whole network so that all of the UK have a train service suited to the 21st century, because we sure dont now. The rest of Europe seems to manage it, why cant we.

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    june muskett

    Friday, February 1, 2013

  • Not really news worthy.. it happens all the time yet only gets a mention because of a football match!! Some of us are not in the slightest bit bothered by football,, report it a bit more when its to do with the normal service not football

    Report this comment

    trev

    Friday, February 1, 2013

The views expressed in the above comments do not necessarily reflect the views of this site

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